** URGENT Technical Project Manager - Salesforce with CALL CENTER PLATFORM ****
Austin, Texas
POSTING DATE
2020-08-07 00:01:08
2020-08-07 00:01:08
COUNTRY
United states
United states
RELOCATION PROVIDED
No
No
REMOTE WORK?
No
No
Job details »
EOK Technologies is looking for a SalesForce Technical Project Manager with Call Center Platform for their direct client.
Candidates from MNCs are highly recommended .
NO OPT/CPT/H4 EAD
- 10+ years of systems development lifecycle experience including 3+ years working on Salesforce related implementations
- 5 plus years of experience managing medium to large projects spanning across the organization
- Experience with Salesforce Service Cloud / Health Cloud implementations and 3rd party integrations.
- Familiarity with systems integrations such as CRM, Content Management, POS/Commerce, or Web Analytics preferred.
- Experience with Call center technology, CTI, Payment gateway as well clinical/healthcare call center is a plus
- Experience leading supporting technical requirements gathering and building solutions from those requirements using Salesforce platform
- Excellent presentation skills and verbal and written communication skills with technical, non-technical, end-user, and executive audiences
- Knowledge of healthcare
- Direct accountability for the overall success of the client projects for Salesforce Health Cloud
- Responsible for leading the discovery and start-up meetings
- Prepare project schedule and client-facing and internal status reports as required by the client
- Manage all aspects of the project life-cycle including project planning, resource planning, release planning, vendor management, and scope management
- Play a key role in managing the client relationship
- Regular communication with client contacts regarding the status of the project, expected timelines, next steps and any needs we have of the client
- Travel as required to build/maintain client satisfaction
Please reach out at
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