Technology Architect

Qualification

BE/ B Tech Responsibility:

Design

Subject matter expert in Marketo technology and apply it to customers' businessprocesses for optimum use of the solution.

Develop, deploy, optimize a range of landing pages and email campaigns

Translate business needs into product requirements and work with productmanagement to add enhancements

Provide business and technical solutions to help customers optimize use ofsolution. Optimize against key metrics including CTR, open rates, and advertisersregistered.

Communicate clearly and precisely with customers in written and verbal form,and maintain accurate and timely records in our case tracking system

Establish strong relationship with Product Management, Engineering &Operations

Maintain ownership of issues and Accounts until resolution, drive other teamsas needed and set customer expectations

Perform problem characterization, reproduction, diagnosis, and root causeanalysis

Partner with Engineering personnel to prioritize and escalating as necessary

Share best practices with team members to enhance the quality and efficiency ofcustomer support and contribute to the knowledge base

Provide developer support to partners and vendors

Must Have Skills

• Adobe Marketo

Good To Have Skills

• Adobe Campaign

• Pharmacy

About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 193 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @USJobsCognizant. Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender, identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
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