We continuously seek extraordinary associates when recruiting new employees. We pride ourselves on having extensive experience working with clients in all major markets. Cognizant's delivery model is infused with a distinct culture of high customer happiness. We consistently deliver positive relationships, cost reductions and business results.

Role and Responsibilities

• Subject matter expert in Marketo technology and apply it to customers’ business processes for optimum use of the solution.
• Develop, deploy, optimize a range of landing pages and email campaigns
• Translate business needs into product requirements and work with product management to add enhancements
• Provide business and technical solutions to help customers optimize use of solution. Optimize against key metrics including CTR, open rates, and advertisers registered.
• Communicate clearly and precisely with customers in written and verbal form, and maintain accurate and timely records in our case tracking system
• Establish strong relationship with Product Management, Engineering & Operations
• Maintain ownership of issues and Accounts until resolution, drive other teams as needed and set customer expectations
• Perform problem characterization, reproduction, diagnosis, and root cause analysis
• Partner with Engineering personnel to prioritize and escalating as necessary
• Share best practices with team members to enhance the quality and efficiency of customer support and contribute to the knowledge base
• Provide developer support to partners and vendors
  

Employee Status : Full Time Employee

Shift : Day Job

Travel : Yes, 50 % of the Time

Job Posting : Dec 02 2020

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 194 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @USJobsCognizant.

Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.