2.7| || Quick Apply |Contract|20 hours ago| Full Job Description The Business Process Analyst will provide support through business analysis and coordination to help determine business opportunities to increase efficiencies for a specific program. This will be done through business process review, data analysis, best practice identification, and system enhancements and implementation. The Business Process Analyst will focus on ensuring smooth operations of existing functionalities of a volunteer portal and Zendesk technology solutions and documents, analyzes and reports bug/fixes and enhancement opportunities related to these two platforms. RESPONSIBILITIES Provide support to the committee and administrative specialists as needed. Use JIRA and SNOW as a System Admin for the Volunteer Portal and Zendesk to report enhancements, bugs, track progress, and clearly communicate the status. Resolve site tickets to include, new sites, sites that are moving or closing, or other related requests. Pull, analyze, quality review the required IRS Certification reports from the Portal and submit to the IRS. Analyze operational data and volunteer queries related to trends, best practices and pain points. Support user acceptance testing (UAT) and other tasks needed from the program associated with the development, administration, training and reporting of its Volunteer Portal and Zendesk applications. Analyze volunteer usage on operational systems to reduce volunteer burden by streamlining existing processes (largely but not exclusively through web-based technology utilized by volunteers with vastly varying technological skills and systems). Support expert group leads and managers with training, quality assurance and analytics. DESIRED EDUCATION SKILLS Bachelors degree in Business or related discipline and 5+ years of experience; or an equivalent combination of training and experience related to the duties of the position. Demonstrated ability to work in a fast-paced, matrix environment with a multitude of competing priorities. Excellent analytical skills required Strong communication and project planning skills to include, but not limited to writing and presentation skills. Proven track record in interpreting, compiling and analyzing complex data, and problem identification and solving. Salesforce Systems Administrator certification highly preferred Strong knowledge of MS Project, Excel, MS Word along with general familiarity with Outlook and other MS Office applications is also required. For consideration, please submit your resume as a MS Word attachment to [email protected] The Consortium "Combining Talent with Technology" www.consortiuminc.com | Quick Apply