POSTING DATE
2020-07-22 19:00:51
2020-07-22 19:00:51
COUNTRY
United states
United states
RELOCATION PROVIDED
No
No
REMOTE WORK?
No
No
Job details »
8x8, Inc. (NYSE:EGHT) communication solutions help businesses transform their customer and employee experience. With one system of engagement for cloud voice, video, collaboration and contact center and one system of intelligence on one cloud communications platform, businesses can now communicate faster and smarter to exceed the speed of customer expectations. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, Twitter, and Facebook.
Description:
We’re looking for a “solution-minded” Business Systems Analyst and product owner that will be responsible for delivering the company’s most important projects to drive our strong top-line growth. The main responsibility of this position will be to partner directly with our business leaders and key stakeholders to implement new enhancements in Salesforce to support and automate our processes.
This is a challenging role, but you will get to own the key business processes that will ensure we meet our aggressive growth goals. We want our customers to buy our products seamlessly while ensuring the proper provisioning, customer support, accounting and billing is taking place.
Questions you will tackle head on:
- “How do we better leverage 8x8’s application stack to spot problems and reduce churn in our customer base”
- “What processes can we implement to delight our customers at each touch point”
- “How do I improve the quality of data and build automated processes to enable sales and marketing to identify upsell opportunities”
Your vision and the work of your team will ultimately make systems & processes more efficient for our customers, partners and enable the company to run better, make better decisions, and ultimately grow revenue.
Key Applications you will work with:
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Gainsight
- Formstack or similar apps
- Treasure Data
- Tableau
- Marketing applications such as Lean Data, Marketo, Full Circle etc
Responsibilities:
- Manage roadmap: Meet with decision makers, systems owners, and end users to define business requirements, and systems goals
- Facilitate discussions among business owners to determine the best solution for critical problems through working sessions, new process mapping, and process redefinitions
- Document business process flows and requirements for the roadmap of enhancements
- Lead the delivery of key enhancements by directly making configuration changes in Salesforce or Developing the requirements / functional specifications and delivering it to our internal development team for completion
- Assist in creating reports and dashboard for users
- Identify test criteria and test new functionality/enhancements
- Provide training to end users
- Evaluate implementation options/vendors and provide recommendations on scope and scale of effort required to develop a solution.
Required Skills:
- Degree in Computer Science, Business Process, MIS or comparable technical degree
- Minimum of 4 to 6 years experience as a business systems analyst on the Salesforce platform
- Strongly prefer candidates with SAAS company experience
- Experience implementing and configuring Gainsight a plus
- Experience as a business partner to Sales, Sales Ops, and Sales Engineering strongly preferred
- Strong knowledge of system and software quality assurance best practices and methodologies
- Flexible and adaptable in regards to learning and understanding new technologies
- Excellent project delivery skills
- Excellent written and oral communication skills
- Excellent interpersonal skills
- Excellent problem-solving, analytical and investigative skills
- Ability to conduct research into software-related issues and products
- Highly self-motivated and directed
- Keen attention to detail
- Proven analytical and problem-solving abilities
- Ability to effectively prioritize and execute tasks in a high-pressure environment
8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.
View the Participant Poster in English | Español.
View the Right to Work Poster in English | Español.
We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at [email protected] (Include “Reasonable Accommodation” in the subject line)
For European Job Applicants our Job Applicant Privacy Notice can be found here.
Sponsored
Looking for CPQ implementation? Look no further. Cloudely now offers Salesforce CPQ solution that can be implemented in less than 8* weeks.
Sponsored
Konfeeg is another no-code app builder where you can design and create a full-service business application in days without any code.