Position: Business Systems Analyst

Duration: 6+ Months

Location: Lake County, CA

Job Description:

• Serves as Business Systems Analyst in Patient Services applications, namely saleforce.com toolsets. Works with different business units to gather requirements and refine with architects, developers, and testers.
• Responsible for compliance with applicable Corporate and Divisional Policies and procedures.
• Uses appropriate tools to collect, correlate and analyze data; records and maintains technical data for use in developing operating and instruction manuals. Conducts tests; develops preliminary findings for review by experienced analysts.
• Assists in the development of standards and procedures. Prepares written reports of work. Applies and executives standard information systems theories, concepts and techniques.
• Determines approach and solution to problem when issue is within scope of own ability. Develops solutions to problems where casual relationships can be identified and precedents exist.
• Conducts training.
• Applies analytical thinking skills to diagnose and make recommendations on systems. Incorporates knowledge of business and technology to make recommendations.
• Translates data gathered from user discussions into business requirements. Identifies business/system needs and recommends solutions.
• Assists with the testing strategies and develops preliminary findings. Work is performed and technical decisions are made with a high degree of independence and performance is judged by results obtained.
• Analyzes departmental processes and needs, and makes recommendations that are most effective means to satisfy those needs.
• Analyses the most complex work procedures and job methods and presents concepts to simplify those procedures.
• Works effectively with team/group to accomplish organizational goals. Actively participates in client or team meetings by offering suggestions. Provides leadership to project planning.
• Monitors and organizes the efforts of technical and business support staff.
• Manages projects according to milestones and completes tasks assigned by more experienced analysts and managers.
• Guides the efforts of less experienced staff.
• Exercises latitude in approach to problem and solution.
• Work is reviewed for soundness of business judgment and to determine if overall results and objectives have been achieved.

Qualifications

List required and preferred qualifications (up to 10). Include education, skills and experience.

• Bachelor's degree preferred or equivalent plus 3 or more years technical experience, or Master's degree plus 2 or more years’ experience, or sufficient experience to demonstrate technical equivalency.
• Experience in a Business System Analyst role, healthcare industry preferred.
• IT Implementation experience, preferably in agile system life cycle
• com experience preferred, Health Cloud highly preferred.
• 3 or more years total combined experience required

 Must Have:

• Functional/Technical background
• Agile Dev Ops
• Jira Stories in an Agile environment
• Salesforce; specifically service cloud/HELP cloud
• Ability to write true business requirements and understanding of how those would look in Salesforce
• 3-6 years of experience

 Nice To Have:

• Patient Service in Life Sciences or Highly Regulated Environment
• Integrated Systems(in Salesforce)
• Content Center from Service Cloud