Hello,

Hope you are doing great!

This is Deepak from Vision Info Tech, I have wonderful opportunity for you so please view the job description mentioned below and let me know if you are interested.

Title: Salesforce Business System Analyst

Location: Pleasanton, CA

Duration: 18+ months contract

Interivew: Skype

Duties:

Will work with all services team to understand their Salesforces service request. Will review and analyze service request to see if it is feasible and necessary then determine where the request should go. If it is an IT issue, will work with IT to fix the issue and monitor progress.

Must Have Skills:

Experience with creating a detailed BRD, Salesforce Certification (or at least 5+ years of Salesforce experience)

Needs to have Admin Salesforce knowledge, not just be an end user.

MS Office: Excel, Word, Outlook

Google spreadsheets

Experience:

5+ years of Business Analyst experience

Summary:

We're looking for an energetic and experienced Business Analyst with 7-10 years of experience to join the Services Operations team. The ideal candidate will have a systems background, a passion for quality and customer service, and enjoys working in a dynamic, fast paced environment. He/she will be extremely detail oriented, self-motivated, results oriented, and a great communicator. As a Business Analyst, you will interact with various cross functional teams and define and document business processes and requirements.

Requirements:

Bachelor degree in Business Systems, Computer Science, Business Administration, or equivalent.

Salesforce.com system experience is mandatory.

Salesforce admin or equivalent certification required.

Project coordination skills

Excellent verbal and written communication skills; ability to communicate effectively with different levels within the organization as well as collaborate with cross-functional business partners and technical teams.

Ability to gather and transfer requirements from stakeholders into an action plan and deliver on that action plan leveraging internal systems as needed.

Attention to detail with the ability to analyze and solve complex problems as well as provide documentation, guidance and instruction to users.

Strong interpersonal skills with the ability to research solutions to issues as they arise.

Ability to manage stakeholder expectations professionally.

Ability to work independently, with general direction and guidance.

Self-motivated, flexible, team player with solid multi-tasking, time management & organization expertise with the ability to manage multiple and often changing priorities.

Proficient in Word, Excel, PowerPoint, and Visio.

Responsibilities:

Define, document and maintain business processes, requirements, and policies.

Look for ways to continuously improve processes & procedures.

Manage and support operations related initiatives identified by the Professional Services management team.

Identify opportunities for business process improvements and make recommendations as appropriate.

Provide project and monthly metrics coordination and support.

Work with team to understand and prioritize field requests.

Manage the queue to provide prompt support to end users including consulting ecosystem to resolve issues and address questions.

System testing of new functionality or bug fixes.

Looking for your response,

Thanks & Regards

Deepak Deora

Technical Recruiter

Vision InfoTech Inc.

145 Benning ton St,

Revere, MA 02151
Contact Number: 781-426-0712

Email: [email protected]