Job Role: Salesforce Administrator / Customer Service / Client Advisor

Why do we want you?

We want you because you are an experienced Administrator with exceptional customer Service abilities and you're looking for a role with a difference.

In this varied and exciting role within our Promote Team, you will be supporting Accountants in practice across the UK with a number of marketing activities provided by our amazing Promote function. This job role will provide you with a fantastic opportunity to utilise your strong Administration and Salesforce CRM knowledge.

Day to day you will be responding to a variety of customer inquires over the phone, online chat or email. You'll become a subject matter expert with the training we give you so that you are able to provide advice, information or answer queries about the full range of products available.

We like to provide proactive support so you'll also be contacting clients regarding changes to services, chasing renewals and orders as well as getting involved in the complete buying process from initial advice, chasing and taking orders to proof reading products and invoice routines.

If this sounds like something you would enjoy, why not submit an application and our Talent Acquisition Team will get in touch shortly.

We always support colleagues to develop their skills but to be successful in this job you really do need to already be able to tick most of these boxes...

We know it’s not a skill, but the successful candidate must have permission to work in the role’s location by the start of their employment.

You will also need;

• Experience in the same or similar role
• knowledge and experience of Salesforce or a similar CRM
• professional telephone manner and the ability to deal courteously and efficiently with a wide range of people
• previous administration experience including the need for attention to detail
• ability to multi-task
• an excellent working knowledge of Word, Outlook and Excel
• knowledge of the accountancy profession is desirable

You need to be the kind of person who…

• Loves to learn – both knowledge and skills
• Is a creative question-asker and a solution-finder
• Is able to work in a fast paced, fun and progressive environment
• Enjoys a challenge – we work hard, and it can be a steep learning curve

Thanks for reading our job advert. We’ve tried to bring to life what it’s like working as part of Wilmington plc but we do so much that it’s tough to distil into a single page. We also recognise that sometimes people can be put off applying for a job unless they think they match every requirement. Don’t let that hold you back. If you are excited about the role and think you can do much of what we have described but aren’t sure if you are quite who we’re looking for… give it a try. Nothing ventured nothing gained!

Come join us!

We offer a great benefits package which includes standard things like performance related bonus, pension with life assurance etc., but also Wilmington Choices which allows you to tailor your benefits package with offerings like holiday purchase, discount vouchers, heavily subsidised gym membership, cycle to work schemes and dining cards.

We offer variety, development and an opportunity to be part of a committed group of colleagues. We operate an open environment where you’ll be encouraged to make an impact. At Wilmington, our collaborative approach means your great ideas will be welcomed and your great work recognised.

We are focused on ensuring that Wilmington remains a great place to work. We value our people and we continue to invest in their career development. We encourage learning, and career opportunities are possible across all Wilmington companies

“We are committed to equality, equality of opportunity and valuing diversity”

The Legal Bit!

The statements above are intended to describe the general nature and level of work performed by employees assigned to this role. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

• Please note that this role may remain advertised until an offer of employment has been made.