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Customer Service Engineer - Must have Salesforce expereince  

Hamilton, New jersey

POSTING DATE
2020-08-05 00:00:44 
COUNTRY
United states 
RELOCATION PROVIDED
No  
REMOTE WORK?
No  

Job details  »

Job Description Customer Support Engineer Our Customer Support Engineers (CSE) help our customers by delivering remarkable customer support experiences across many channels - voice, email and the web. Our global web based enterprise software platform allows our clients to successfully manage various quality aspects of their daily business operations. The CSE is responsible for providing high visibility, high quality, 2nd and 3rd tier software support, troubleshooting and analysis for our product offerings. The CSE will demonstrate good judgment in selecting methods and techniques for obtaining solutions. Required Skills The successful candidate will have a Bachelor's degree in Business, Computer Science, Information Systems or related major, or comparable education and work experience. A minimum of two (2) years software technical support experience with a strong customer focus and working knowledge of relational database management software including Oracle and MS SQL, specifically SQL querying and navigating complex structures. A minimum of one plus (1+) years Salesforce application software technical support experience with a strong customer focus and working knowledge of r Experience with other tracking software systems, document management systems or other quality management software applications is preferred. Excellent communication skills (written and verbal) allowing for the ability to interact with a diverse group of customers, developers, testers, administrators, and project teams. Strong investigation skills including problem solving techniques such as java code debugging. Preferred Skills Qualifications Exposure to various different supporting software tools to aid in performance monitoring and error detection. Experience working and configuring application servers, such as Apache Tomcat and JBOSS. Cloud Support Experience in a fast paced, high demand environment. Salesforce Certification andor SFDC Platform knowledge. If you are interested please apply or reach out to Ashleigh Teetsel or call 646-540-7527

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