LOCATION: Virtual (U.S. Remote)

Director, Product Delivery

Salesforce and SaaS Product Implementation experience required

Who are we?

Skience transforms the way that businesses within the Financial Services industry operate by offering Salesforce focused advisory and CRM implementation services in addition to our own cloud-based, industry-leading, enterprise-class digital platform for broker-dealers and RIAs to companies in the Wealth Management sector. Our clients range from small companies to Fortune 500 businesses and we are growing rapidly.

Description:

The Director, Product Delivery will support the Senior Vice President, Product Management in growing and cultivating the Product Services & Solutions side of our business. The ideal candidate will be enthusiastic, results-driven and have strong leadership, communication, and delivery management skills.

While previous consulting experience managing SaaS product implementations within the Salesforce ecosystem and proven client relationship management, people management, and delivery management skills are required– the ability to collaborate and partner well with practice heads, leadership, and team members throughout the company is paramount in this role in order to ensure an excellent client experience and successful project execution.

What You’ll Do:

• Client Relationship & Delivery Management

• Oversee portfolio of Skience product implementation projects in order to ensure client objectives are met or exceeded
• Develop implementation plans for projects, including scope, timelines, resource requirements, work plans and cost estimates.
• Collaborate with leadership and delivery team members to develop and review SOW’s for Skience product client prospects
• Develop and maintain key client relationships
• Identify and drive mitigation of any key account/project delivery issues
• Proactively monitor and ensure that project financial margin objectives are met
• Provide proactive project status communications to internal leadership and escalate appropriately when needed
• Assist with Presales Scoping / Estimation efforts– by leading prospect discovery sessions to identify high level business opportunities and requirements
• Effectively communicate Skience product value proposition, and how Skience solutions and services can help meet client requirements and achieve business objectives
  

• Delivery Excellence Standards and Best Practices

• Establish, document, and communicate delivery best practices for Product Services & Solutions team.
• Drive adoption of delivery excellence best practices and standards throughout Product Services & Solutions team
  

• People Management

• Proactively manage and cultivate team of functional product delivery resources - specifically Project Managers and Business Analysts
• Provide functional delivery resources with performance management goals and delivery best practice guidance and training as needed
• Appropriately manage direct report performance, with both real time and formal feedback – and proactively seek ways to enhance team performance, knowledge, and collaboration
  

Must Haves

• 5+ years' experience managing full software product implementations in a Delivery Manager capacity required
• 5+ years’ Salesforce implementation or integration project experience required
• Executive level Client Relationship Management Skills
• Broad (multi-cloud) SF platform experience and understanding
• Experience managing project teams including staff assignments, project scope, budget, and schedule.
• Ability to lead the team through entire SDLC to include, requirements gathering/analysis, design, detailed design, software development and configuration, testing and training.
• Solid organizational, communication, and team building skills.
• Experience supporting business development activities by attending client sales meetings and assisting the business development team with project proposals.
• Strong people management skills.
• Bachelor's degree and/or equivalent combination of education and work experience
  

Nice to Haves

• Financial Services / Wealth Management client or industry experience – whether as a consultant or working internally for a company preferred but not required
• Management consulting, including business process re-engineering (preferred)
• Project Management Certification (PMP) or Scrum Master Certification preferred

Why Join Us?

We are a Salesforce Ventures backed company, with a proprietary product that is just beginning to make inroads within our target market. We just received a round of investment in 2018 and are on track to grow significantly over the next few years. We offer our employees a culture of flexibility while encouraging career growth.

Our goal is to help companies in the wealth management industry deliver a seamless customer experience and our talented employees, and leadership team comprised of experienced Information Technology and Wealth Management industry experts are paving the way for our continued growth and success. We offer competitive compensation, healthcare benefits, 401K, PTO, and the ability to work remotely among other advantages.

Founded in 2001, we have grown through a reputation of doing what is right for our customers. Come see what is waiting for you here at Skience!

Skience is an Equal Opportunity Employer.