Overview

The Salesforce.com (“SFDC”) Platform Director will be an integral part of the Enterprise Business Applications leadership team. Primary responsibilities include: managing and guiding the SFDC Administration team, translating business requirements into scalable SFDC solutions, developing and implementing best practices, and implementing Agile delivery practices.

This role will have a direct impact on the most critical functions of the company, including: Sales, Customer Success, Support and Marketing. If you are looking for a challenging, high-impact Salesforce role, driving best practices and solutions across the enterprise, then this is the job for you.

Primary Responsibilities

Communicate

• Facilitate working sessions with business users, technical resources, and process experts
• Serve as primary point of contact for executive escalations and communications
• Engage with executive-level audiences, creating presentation materials with emphasis on simplifying complex ideas into digestible presentations consumable by non-technical staff

Design and Plan

• Provide Salesforce platform thought leadership across our multi-org / multi-cloud environment (e.g., Sales Cloud, Service Cloud, Community Cloud)
• Help to shape system architecture landscape, identifying gaps between current and desired end-states, and delivering comprehensive solutions that will enable achievement of the desired business outcomes
• Build POCs or prototype solutions by conducting hands-on development, configuration, or system setup
• For acquisition targets, perform analysis and gap assessment and recommend technical integration designs
• Construct and communicate clear and concise planning documents

Deliver

• Manage and align business stakeholders, establishing and controlling scope, setting project schedules, identifying, reporting, and mitigating risks
• Create and maintain appropriate governance structures
• Drive the vision and roadmap for the key back-end systems that run the business

Lead, Develop, and Mentor

• Disseminate best practices on solutions / implementation and mentor junior team members in Salesforce best practices
• Follow and understand new Salesforce product and technical capabilities resulting from product releases and acquisitions
• Effectively manage the key operational elements of the organization, including but not limited to: strategic planning and execution, resource planning and team meetings
• Build and maintain relationships with peers inside and outside the organization to ensure strong cross-functional collaboration and connection with the CIO and broader IT organization
• Build and maintain allocation and capacity plan, while building redundancy in team and individual career growth plans

Flex and Adapt

• Effectively deal with ambiguity by confidently walking through an undefined situation and drawing out key requirements and organizational constraints
• Work effectively in a fast paced, fluid environment while building scale and re-usability in the enterprise
• Balance immediacy of need with scalability and supportability of solutions

Technologies and Methodologies

A variety of technologies are employed to enable our business. Experience with the following SFDC components and external integrations, or comparable technologies, are desired:

• Salesforce
• SalesCloud
• ServiceCloud
• Salesforce CPQ (formerly Steel Brick)
• Einstein Analytics
• Live Agent
• Marketo – Digital marketing and demand generation
• Outreach.io – Sales prospecting
• Totango – Customer Success platform
• Impartner – Partner Relationship Management platform
• DiscoverOrg – data enrichment
• LinkedIn Navigator – data enrichment
• System Integration – Service oriented architectures, utilizing .NET framework
• Jira/Confluence – bug tracking and product engineering escalation

Desired Salesforce Certifications

• Advanced Administrator
• CPQ Specialist
• SalesCloud Consultant
• ServiceCloud Consultant

Qualifications

• Undergraduate degree in Computer Science, Management Information Systems, Business, or relevant professional experience
• 10+ years of progressive work experience
• 5-7+ years of configuration and management in large Salesforce.com environment
• Exceptional stakeholder management skills, experienced and comfortable engaging at the tactical and executive level
• Experience implementing and/or operating in an Agile development methodology
• Ability to manage team members in remote locations and time zones