Quick Apply |Full-time|3 hours ago| Full Job Description WHO WE ARE We are Power Factors, developer of the world’s leading cloud platform for renewable energy companies. Our SaaS platform, Drive, is used to manage over 25 Gigawatts of renewable energy across the planet (enough to power approximately 1.5 million homes). We’re tackling one of the world’s most important challenges in making renewable energy the world’s leading source of power by driving down the cost to operate wind and solar power plants. Our company is going through accelerated growth fueled by the unprecedented transition to clean, renewable energy. The Drive platform continues to extend throughout the renewable energy market. Our platform collects millions of IoT and other data points, cleanses the data, detects occurring issues, identifies leading indicators to predict future issues, and adds a full advanced analytic capability on top of this rich, high-value dataset. In addition to issue detection and analytics, Drive adds the toolsets needs to take analytic insights to action such as case management and work order management. To our customers, we deliver excellent customer service and a high-value system of engagement that provides the results they are looking for: lower operations costs and higher output from their renewable energy power plants. We are an agile development company, big enough to make an impact, but small enough to move quickly to execute in a growing industry and take advantage of rapidly evolving technology. To our employees, we provide a culture that values respect, teamwork, transparency, and achievement. THE ROLE Power Factors is seeking candidates for a key role of Engineer, Technical Solutions FSM (Salesforce) to join the Customer Success Department to complete our team. Our Customer Success team is responsible for developing and sustaining customer relationships that promote retention and loyalty through continuous engagement with our Customers at many levels. The Engineer, Technical Solutions FSM serves to bridge any gaps between our customers’ business processes and systems and Power Factors’ platform and services through the development of specific technical solutions and designs. The Engineer, Technical Solutions FSM makes a critical first impression for Power Factors by establishing technical trust and serves as a key resource to the Customer Success Management teams as we guide our customers through a discovery process to better understand their needs, constraints, and underlying business drivers. He or she ultimately owns the design, specification, and implementation of these various customer-facing technical solutions, which can include new and unique API integrations, enterprise application and B2B integrations, specialized reports, tools, processes, and much more. The Engineer, Technical Solutions FSM must be able to articulate the specific technical, business, and commercial aspects of such technical solutions. This person will also coordinate with the Product, Development, Engineering, and Sales organizations to ensure the implementation of the solutions incorporate best practices, and align with our roadmap and technologies. The candidate should have a strong background in software systems integration, including Salesforce, ERP, IPaas, and related topics and disciplines. In this position, you will be working from home in the United States and you will report to the Manager, Technical Solutions Drive Plus (FSM) of the Customer Success Department. IMPORTANT NOTE: Power Factors is applying COVID-19 preventive measures to safeguard the health and safety of our employees, customers, business partners, and communities where we have offices. Please note that the selected candidate will be working from home for the duration of said applicable measures. RESPONSIBILITIES Lead the evaluation of business and technical requirements; Develop architectural solutions and their associated detailed designs; Draft system block diagrams, entity relationships, and other detailed design elements to support the execution/implementation of technical solutions; Facilitante the collaboration and communication between internal and external stakeholders, including the customer’s technical and business representatives, and Power Factor’s Product, Development, Engineering Operations, and Sales teams; Manage strategic projects as required by the evolving needs of our internal and external customers; Support project implementation activities and ensure timely communication with all stakeholders; Develop, update, and maintain the tools, standards, specifications, and other related resources and requirements. Act as a technical subject matter expert for all technical matters that aims at supporting internal and external stakeholders. REQUIREMENTS B.S. Computer Science, Software Engineering, MIS or equivalent, and significant work experience; Minimum of 5 years of significant industry experience working with Salesforces Platform; Understanding of enterprise application integration concepts; Hands-on technical solution implementation experience, including with one or more common enterprise software solutions (e.g. CRM, ERP); Existing Salesforce Platform development experience (Lightning Platform, aka Force.com) is considered an important asset; Excellent verbal communication, written communication, and presentation skills. KEY COMPETENCIES Customer focus Project and process management Relationship Management Continuous learning and improvement Problem-solving Planning and execution Communication Teamwork WHAT WE OFFER Flexible core hours and working from home Incentive pay and employee referral bonus programs Employee recognition programs Benefits coverage for you and your dependents Dynamic and rewarding environment where each and everyone’s contribution counts Be part of a community of smart and engaged people who dares to make a difference EQUAL OPPORTUNITY EMPLOYER Power Factors is an Equal Opportunity Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. IND123 | Quick Apply