At Publicis Sapient, we look for people who can grow, think, dream and create. Our culture thrives by embracing diversity and rewarding imagination. We seek achievers, leaders and visionaries. Our team looks to each person to bring skills and passion to help our clients solve their biggest business challenges.

Come BUILD with us!

Sr Solution Architect Role Description

The Salesforce Sr Solution Architect is laser-focused on solving for the most relevant customer challenges, including reference architectures, solution orientation, field readiness, early adopter customer use cases, developing and distributing product and feature implementation best practices content. In this role, your mission is to become a product customer champion. You will listen closely and respond thoughtfully to customer needs. You also will leverage relationships and expertise to scale our customer knowledge and inspire action across our Salesforce COE. Working with our industry partners you will help drive customer success, product adoption, and customer transformations.The Senior SA also provides direction and technical leadership across the industry and focuses on delivering an amazing cross-channel experience.

Certifications: Admin, Service and/or Sales Cloud, working toward Platform or specialty certifications such as Marketing Cloud, Commerce Cloud.

Project Responsibilities

Build, Test, Deploy

• Driving technical solutioning and execution for large scale projects.

• Direct large scale build and test efforts for our enterprise clients and agencies.

• Accountable for full scale build efforts across multiple phases.

Analysis

• Drive large scale Proof of Concept projects end to end for enterprise size clients or agencies.

• Drive strategic thinking for enterprise wide architecture and roadmaps with our larger accounts.

• Look for new techniques for analysis and design to incorporate into Publicis Sapient overall methodology.

Competencies

Subject Matter Expertise: Platform mastery

• Mastery in custom cloud and cross-cloud solution architecture

• Speciality in a discipline or technology

Leadership: Company leader

• Part of the internal Salesforce leadership team

• Define strategies to help the practice grow and scale

Project Excellence: Enterprise Level accountability

• Responsible for enterprise wide multi-phase projects

• Responsible for setting strategy for multiple projects across a technology or discipline

• Thought leader of PS methodology - work to continually improve with new ideas, tactics, templates, etc.

Coach and Mentor: Career Manager

• Career manager to a larger set of resources (up to 5-6 people)

• Accountable for success of a team including their utilization and key metrics

• Lead by example on project work (ie: teach new methodologies by including team during client workshops)

Business Development: Client Growth

• Support business development efforts to scope new projects within an given account (demos, SOW reviews, client relationships)

• Responsible for growth within a given enterprise level account by identifying areas for continued work for that client

• Cultivate trustful relationships with clients; become a thought-leader for the client

Required Skills and Experience (10 years of cumulative experience) in:

• 8+ years of external consulting experience

• 5+ years of CRM consulting with hands-on experience with one or more CRM software products (Siebel, Oracle, Clarify, Vantive, PeopleSoft, NetSuite, Salesforce.com, etc.)

• 5+ years experience identifying and documenting business process requirements, developing process flow analysis, data modeling, functional design experience, and creating project plans

• 5+ years project management experience in an agile development environment

• 5+ years leading dynamic and highly effective teams

• A strong technical and business acumen

• Demonstrated leadership ability

• Ability to challenge, innovate, lead and drive projects to close

• Ability to lead both small and enterprise engagements, facilitate meetings, lead customer support projects, mentor teams of junior team members and effectively manage client escalations

• Excellent communication (written and oral), interpersonal and relationship-building skills

• Detail-oriented with the ability to quickly assimilate and apply new concepts, business models, and technologies

As part of our dedication to an inclusive and diverse workforce, Publicis Sapient is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected] or you may call us at +1-617-621-0200.