Job Title: FSL Certified Solution Architect

Duration: Long term

Location: East Coast.

Job Description:

The client is looking for a dynamic Architect who will focus on implementing Salesforce.com based Field Service products with enterprise clients. The ideal candidate will work closely with our clients, the vendor team, and our internal delivery teams in developing robust, scalable and flexible solution architectures for various customer projects including designing prototypes, building proof of concepts, and preparing architecture roadmaps.

Lead and facilitate discovery and scoping sessions with clients.

·      Understand client business process and potential constraints (budget, timeline, expertise, etc.) to define optimal and reasonable project scope and expectations.

·      Create and defend solution estimate and SOW.

·      Incorporate past experiences, business savvy, creative and out-of-the-box thinking in designing solutions; offer multiple, potential solutions.

·      Coordinate with Technical Architects/CTA's, integration, and data consultants, and others, as needed, for specific technical design requirements.

·      Provide recommendations on third-party applications.

·      Manage expectations with clients, as well as SFDC and other 3rd parties - i.e., be able to influence and guide towards successful outcomes.

·      Disseminating best practices on solution positioning and delivery.

·      Own the solution and provide architectural oversight of the solution throughout the project.

·      Provide guidance and advisory support to project team on implementation approach and complex configuration issues.

·      Participate in QA checkpoints during delivery to provide guidance and ensure solution aligns with original scope.

·      Work with project team to develop and validate estimates to support any Change Orders.

·      Participate in project status meetings, as requested by the Delivery Lead/Project Manager.

·      Contribute to estimating and SOW templates for future phases.

·      Leading business and technical requirements definition and prioritization/scoping of requirements.

·      Understand SFS Scheduling and optimization configuration, out-of-box capabilities and configuration of scheduling policies, work rules & Service Objectives

·      Understand SFS resource management, contractors, timesheets, operating hours, shifts, primary and secondary territory setup. inventory management (return, request & track)

·      Understand API capabilities to integrate in and out of Salesforce and SFS API capabilities.

·      Understand Salesforce Field Service (SFS) architecture, Work Order and Service Appointment life cycle, bulk scheduling, dispatch, unschedule.

·      Maintaining and coordinate communication with the customer throughout each project.