Sensiple Inc., service offerings include contingent Staff Augmentation of IT professionals, Permanent Recruiting and Temp-to-Hire. In addition, our industry expertise and knowledge within financial services, Insurance, Telecom, Manufacturing, Technology, Media and Entertainment, Pharmaceutical, Health Care and service industries ensures our services are customized to meet specific needs. For more details please visit our website: www.sensiple.com

We have been retained for providing recruiting assistance, for direct hires, by one of the world-leading information technology consulting, services, and business process outsourcing organization that envisioned and pioneered the adoption of the flexible global business practices that today enable companies to operate more efficiently and produce more value.

Sensiple, Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to gender, race, color, religion, sex, national origin, veteran or disability status

-------------------------NO THIRD-PARTY SUBCONTRACTING for this position-----------------------

We have permanent positions for Lead Salesforce Support Developer (Service Cloud SME) with our client in Mahwah, NJ. Please find below the details of the position.

Job Description

Position Title: Lead Salesforce Support Developer (Service Cloud SME)

Location: Mahwah, NJ

Length: Full time / Permanent Position

• Ability to analyze system issues and quickly identify root cause and appropriate resolution
• Guide Tech M support team in India on daily tasks
• Experience working with Salesforce on problem tickets, system issues, case escalations, governor limits, Salesforce 3x/year Release, fix packs, org migrations, org switching, etc.
• Ability to operate in complex org configurations with Sales and Service apps on the same platform shared by multiple business units
• Ability to support a 24x7 mission critical application used worldwide in multiple languages and territories
• Analyze business requirements, translating those requirements into Salesforce specific solutions using the Salesforce toolsets (Out of the Box, Configuration, Customization)
• Experience in deploying production and other Sandbox changes to production using GIT, ANT, Changesets)
• Experience in Sandbox management (refresh, sync with other environments, deprecation)
• Expertise in designing & building a solution using Salesforce Declarative & Programmatic Approach
• Expertise in Programmatic aspect of the Salesforce platform - Apex, Lighting, Front End Web Technologies
• Well versed with Service Cloud & Service Business Process:
• Email to Case
• Web to Case                                 
• Live Chat
• Live Message (SMS to Case)
• Phone to Case                                                                
• Open CTI and/or CTI Vendors
• Omnichannel
• Knowledge
• Case Routing, Queues, Public Groups, and User Group Assignments
• Salesforce Experience 8+ years
• Salesforce Certification: Platform Developer I and Platform Developer II (nice to have), Salesforce Service Cloud Consultant (nice to have)

If you find yourself suitable for this position, kindly send your updated resume and expected salary to [email protected] or reach us @732-283-0499 Ext 580

Regards

Leela | Senior Associate

Sensiple Inc.,

732-283-0499 Ext (580)

[email protected]

555 US Highway 1 S, Ste 330 Iselin, NJ 08830