Lead Business Analyst-Salesforce Sales Cloud (Canada)

This position offers an exciting opportunity in an internet software company with a smart

workforce. Cornerstone is looking for a talented business analyst to drive a variety of new

initiatives for our global client experience. The Senior Salesforce Business Analyst will ensure

that we are maximizing efficiency and capitalizing on the full features and benefits of the system

based on business needs. We are seeking someone with excellent technical and

communication skills who can interface directly with internal stakeholders to understand their

needs in order to administer and enhance the system accordingly. This person will promote

adoption, keep current on new releases and AppExchange solutions, provide training, and

more. He/she must be a self-starter, who can take direction as well as provide direction when needed.

Additionally, the senior business analyst must also be a rockstar admin with proven Sales Cloud

experience within a global, multi-channel contact center.

In this role you will…

• Main point of contact for the organizations’ Sales Cloud.
• Work with leadership to create scalable solutions that support business strategy and growth
• Support the Global Product Support operations teams in designing information architecture that supports on demand reporting and insights

• Serve as primary support for all Sales team members to assist with questions on internal systems and workflows

• Support the Salesforce CRM administrator including managing and maintaining databases, managing licenses, setting up profiles, installing company apps, create and maintain fields, views, reports, dashboards, campaigns and other salesforce.com objects and function

• Document and maintain potential new solutions or enhancements to existing solutions, as well as document business processes, and functional requirements

• Expand use of Salesforce Sales Cloud usage – attend planning meetings, assist with determining if /how salesforce.com can be used in new ways

• ...and being the rockstar you are, will be willing to take on additional responsibilities as needed!

You’ve got what it takes if you have…

• Bachelor's degree in Computer Science or related experience and/or training
• Salesforce Advanced Admin and/or Developer Certification required
• Salesforce implementation experience and extensive experience with Sales Cloud, both classic and lightening

• Experience in managing projects from conception to delivery
• Experience working on cross-functional, team projects
• Experience with salesforce.com and force.com APEX development a major plus
• A high proficiency in Microsoft Office, including Outlook Word, Excel and PowerPoint
• Able to grasp complex system workflows and understand cause/effect for actions taken in such systems

• Have outstanding written/oral communication skills, time management, and organizational skills

Our Culture:

Our mission is to empower people, businesses and communities. A culture created less by what we do and more by who we are. When people are asked to describe the team, the answer is always the same: Smart, Cool, Dependable, and Visionary. We are not a typical tech company (even with our unlimited vacation, paid sabbaticals, generous stock units, education reimbursement, because, well, our employees aren't your typical techies...)

We're always on the lookout for new, curious and capable people who can help us achieve our goal. So if you want to work for a friendly, global and innovative company, we'd love to meet you! What are you waiting for?

What We Do:

Cornerstone OnDemand (NASDAQ: CSOD) was founded with a passion for empowering people through learning and a conviction that people should be your organization’s greatest competitive advantage. Cornerstone is a global human capital management (HCM) leader with a core belief that companies thrive when they help their employees to realize their potential. Putting this belief into practice, Cornerstone offers solutions to help companies strategically manage and continuously develop their talent throughout the entire employee lifecycle. Cornerstone’s HCM platform is successfully used by more than 75 million people in 180+ countries and in 40+ languages.

Check us out on Linkedin, The Muse, Glassdoor, and Facebook!

Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, religion, color, gender, sex, age, sexual orientation, gender identity, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at [email protected].

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