At AT&T, we’re connecting the world
through the latest tech, top-of-the-line communications and the best in
entertainment. Our groundbreaking digital solutions provide an intuitive and
integrated experience for customers across online, retail and care channels.
Join our mission to deliver compelling communication and entertainment
experiences to customers around the world. You’ll drive how we deliver a
seamless and fast customer experience with digital at the center of AT&T's
distribution channels. We’re offering an opportunity to revolutionize the
digital space and the chance to create a career that will propel your future.

Position Overview

The Product Manager is a seasoned
professional skilled in developing and implementing product strategy and
product roadmaps for highly complex digital communication products and services
that span email, SMS/MMS, push notifications and print. The Product Manager is
responsible for driving capabilities and features for use in providing
personalized digital communication journeys for our customers. As a seasoned
marketing professional, the Product Manager understands the dynamics of the digital
communications industry, new and emerging communication products and technologies/applications,
has a thorough understanding of customers’ needs and ensures the development of
a compelling customer experience; driving results and product accountability.

Responsibilities

• Drive capability and feature development roadmap

and priority for our customer communication platform in conjunction with
lead product manager * Conduct multi-year product planning to

determine product life-cycle decisions, ensure consistency with overall
marketing and corporate strategy, and achieve product performance,
revenue, market share/penetration, and profitability objectives * Act as the foremost expert within the product

marketing discipline and an acknowledged authority within the organization

• Develop business plans and product positioning

in the marketplace * Provide readout to leadership level regarding

products and plans as assigned * Work with marketing and sales operations teams

to develop marketing and order communication journeys * Work with service and billing operations teams

to develop service and billing related communication journeys * Establish requirements to effectively manage

and track to a plan of record, including total sales, revenue, churn and
contribution * Foster strong relationships with internal and

external resources. Engage with different functional teams and
business units (in order to drive business success and optimization

Required Qualifications:

• Five years product management experience
• Familiar with customer communication platforms, journey mapping and common industry delivery methods for email, SMS, push notifications and print
• Must be comfortable with conveying the value of new and emerging products, technologies or applications to senior level management and across a diverse product team
• Product launch and lifecycle management experience
• Previous experience leading a cross-functional organization in executing projects from ideation to completion
• Ability to manage multiple projects simultaneously and operate in a fast-paced, high-growth professional environment
• Must possess both outstanding written and oral communication skills
• Solid technical background with understanding and/or experience in full stack software development, ideally in support of a communications platform
• Strong analytical skills and the ability to convert consumer insights and performance data into high impact product initiatives
• Experience with Scaled Agile Framework and/or Agile development and Lean Portfolio Management principles
• Knowledge of microservice architecture and continuous integration/continuous deployment techniques

Desired Qualifications:

• Experience with Salesforce Marketing Cloud or similar communication platform preferred
• Experience with Salesforce integration layers like Mulesoft
• Product management experience within high tech, software and/or wireless/telecom industry highly desired