4.0| ||Full-time|1 hour ago| Full Job Description We believe work is not a place, but rather a thing you do. Our technology revolves around this core philosophy. We are relentlessly committed to helping people work and play from anywhere, on any device. Innovation, creativity and a passion for ever-improving performance drive our company and our people forward. We empower the original mobile device: YOU! What we're looking for: As a Salesforce Platform Administrator you have proven experience serving as a Salesforce super-user and subject matter expert providing day-to-day user support and troubleshooting of system issues. Position Summary As the Salesforce Platform Administrator you are responsible for platform maintenance and DevOps. You will manage release management development ops process and implement best practices for platform security and stability. You will work within a team of IT engineers on problems of limited scope and complexity which are structured to develop knowledge and experience and will follow established best practices and procedures to achieve overall performance, schedule and quality standards. You will effectively communicate with other development team members and demonstrate the ability to deliver quality results in a timely fashion, receive general guidance and direction on platform stability, security, architecture, and interdependencies to follow established practice and procedures for overcoming technical challenges. Primary Job Responsibilities Under general guidance, performs Platform administrator work, deployments, manage code Repository and environment refreshes. Conducts Salesforce.com release upgrades and performs new feature assessments and Provides expertise to the organizational readiness team in the creation of training material Responds to and diagnoses problems and resolves them. Will be involved in hands-on SFDC configuration, customization, and enhancements Is familiar with and fully understands both the upstream and downstream systems and consumers. Provides guidance on how to best utilize the system and its capabilities. Fully understands the integration points between Salesforce and other systems and monitors them for issues Liaise between customers and Third Party vendor support when necessary. Provides expertise to the organizational readiness team in the creation of training material. Assists with testing of system releases, enhancements and bug fixes Communicates any system maintenance activities and software upgrades to the appropriate teams. Provides first level testing of new features Provides constant feedback on areas of improvement in process, usability and capability. Administers Salesforce security and works with the global security team on system audits. Adds new configuration elements including approved changes to business process, organization changes, workflows, and security models. Applies the company’s software engineering processes and standards Establishes and maintains thorough and accurate documentation of all work; communicates technical issues within scope of assignment; may assist with technical specification documentation and review Learns principles of continuous work practice improvement through involvement in post project review; implements and maintains quality improvements to process and products as they are introduced into the development process Coordinates own development activities on routine work and cooperates with other developers and scrum team members on technical aspects Work collaboratively with teams, as necessary, and assume individual responsibility for assigned portions of Platform goals. Report weekly status to the manager and project team. Collaborate with teams in different geographical locations Qualifications Ideally 4+ years of IT support experience in a professional environment. Salesforce Administrator Certification Advanced Administrator and platform App builder certification preferred. Strong written and verbal communication, interpersonal, and analytical skills. Proficient debugging skills and strong system administration abilities. Basic Qualifications Requires advanced knowledge of job area obtained through advanced education combined with experience. May have practical knowledge of project management. Requires a University Degree or equivalent experience and minimum 5 years of prior relevant experience; or a Master’s degree with 3 years; or a PhD without experience. LI-AG1 What you’re looking for: Our technology is built on the idea that everyone should be able to work from anywhere, at any time, and on any device. It’s a simple philosophy that guides everything we do — including how we work. If you’re an engineer, we’ll give you plenty of ways to test your skills on cutting edge technology. We want employees to do what they do best, every day. Be bold. Take risks. Imagine a better way to work. If this sounds like you then we’d love to talk. Functional Area: Enterprisewide Applications About us: Citrix is a cloud company that enables mobile workstyles. We create a continuum between work and life by allowing people to work whenever, wherever, and however they choose. Flexibility and collaboration is what we’re all about. The Perks: We offer competitive compensation and a comprehensive benefits package. You’ll enjoy our workstyle within an incredible culture. We’ll give you all the tools you need to succeed so you can grow and develop with us. Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications. Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at https://www.citrix.com/about/legal/privacy/citrix-recruitment-privacy-notice.html Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at [email protected] for assistance. If this is an evergreen requisition, by applying you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.