Lead Salesforce Business Analyst : Remote/Arlington, VA

Role Description: In addition to being responsible for business analysis, the Lead BA will lead ll the BAs on the project, who would work directly with the project team and clients gathering requirements to analyze, design and/or implement technology best practice business changes. He or she will work with senior members of the team ensuring the successful delivery of Salesforce.com implementation. The Lead BA should have solid function and/or industry knowledge, as well as Salesforce products such as Sales Cloud, Service Cloud and Marketing Cloud.

• Work with Delivery Lead/Project Manager to maintain and coordinate communication with the customer/client throughout each project.

• Work with the project team to gather the business and functional requirements, by scoping defining, and prioritizing requirements.

• Mapping functional requirements to Salesforce.com features and functionality.

• Understand and document requirements for configuring, testing and launching our CRM solution.

• Understand CRM requirements and Identify product requirements for future enhancements.

• Critically evaluate information gathered from multiple sources, reconcile inconsistency and break down high-level information into details.

• Work with Architect and Developers to transform new requirements into Salesforce.com design and implementation.

• Develop, maintain with perform processes to continuously monitor data quality and integrity in platform applications with Salesforce Administrator and functional managers to create training materials and documentation for Salesforce.com users and help train new end users on Salesforce.com and related applications.

• Configure Users, Profiles Role Creation/Maintenance, Custom and Formula Fields, Validation Rules, Page Layouts and List Views, Assignment/Auto Response/Escalation, Workflows & Approvals and Process Builder.

• Supports testing cycles (UAT, regression, system) and/or Training/Training Materials.

• Supports PM with projects updates, scheduling, invoicing, etc.

Minimum Qualifications:

• United States Citizenship required

• Bachelor’s degree in Information system/Computer science or equivalent

• Minimum of 4 years’ Business Analysis experience.

• Minimum of 2 years’ as a Salesforce administrator or Salesforce App Builder.

• Minimum of 2 years’ Experience implementing CRM solutions from start to finish, including the creation of business requirements and other formal documentation.

Preferred Skills and Qualifications:

Experience working with sandbox and production environments to manager the distribution of system functional or process changes.

Company Profile:

IntelliWare is a privately-owned company founded to provide business and technical services to government and commercial clients. Our business philosophy is to hire the brightest, yet humble, people we can find and provide them with the team, training, and support they need to exceed our customers’ mission requirements. Our experienced, cleared, and professional workforce receives compensation and benefits that are intended to be among the best in our industry.