The Lead Salesforce Developer will maintain and improve the company’s Salesforce instance as well as integrations with 3rd party and external systems. The Lead Salesforce Developer will ensure that we have successful releases and support the various departments within the organization as well as external vendors, using innovative solutions through their technical expertise. The Lead Salesforce Developer will work closely with functional leaders, organizational units, subject matter experts and external vendors and partners to identify, develop/improve and deploy new and existing business processes.

Overview of Responsibilities

• Work with the team as well as Product Managers to solve problems and help define requirements as well as processes.
• Proactively solicit feedback and gather business requirements for tool enhancements from a large, diverse user group.
• Translate business requirements into technical functionalities.
• Assist in identifying opportunities within the CRM to continuously improve operations, sales effectiveness, and overall productivity.
• Create and maintaining declarative automations like Workflow, Process Builder and Flow.
• Monitor possible issues across departments as well as provide support for users within the organization.
• Develop new functionality within SFDC, including custom objects, custom fields, formulas, workflows, processes & flows, page layouts, validation rules, assignment rules, and analytics.
• Assist the support team in debugging production environment.
• Manage and prioritize support requests and user administrative needs.
• Manage SFDC administration, including but not limited to: user roles, security, profiles, fields/relationships, workflow rules, processes & flows, page layouts, validation rules, email templates, custom buttons.
• Assist in the creation of documentation of processes, integrations, and use cases for the departments that use the Salesforce platform.
• Assist in the creation of specification documents for new functionality or significant enhancements to existing functionality.
• Collaborating with the team to provide data quality, which includes the use of Dataloader/Excel for both management and cleansing.

Expected Leadership Qualities

• Treat all employees, customers and vendors fairly and with respect and communicate with other employees consistently in a dignified, positive fashion in order to encourage and achieve maximum performance results while earning respect and admiration of co-workers.
• Lead by example, understand, and comply with all policies and procedures, including those regarding punctuality, attendance, harassment and discrimination prevention.
• Embrace change with a positive attitude and to motivate others in the department to do the same.
• Demonstrate consistent, outstanding judgment, honesty and integrity in all aspects of job performance.
• Maintain and foster positive, open communication channels with all affiliated internal service areas and with external entities such as Vendors, Brokers and Carriers.
• Complete assignments as requested and on time, unless otherwise agreed to.

Additional Skills and Requirements

• Salesforce System Administrator Certification.
• 3+ years of experience with technical implementation, day-to-day operations, and long-term maintenance of Salesforce.
• Problem Solving: Provides practical solutions to problems.
• Organization and Planning: Prioritizes work based on impact, organizes work load, and thinks critically about how to deliver solutions by planning properly.
• Communication: Speaks clearly and with intent with technical and non-technical teams and writes clear, concise documentation.
• Attention to detail.
• Problem-solving abilities from an operational and technical perspective.
• Experience documenting and analyzing processes, procedures, and/or policies.
• Must be comfortable in rapidly changing and sometimes ambiguous work situations. Expertise in building object with an understanding of page layouts, record types, dependent fields, and validation rules.
• Understanding of Apex, Visualforce, and Salesforce APIs to be able to oversee, review and evaluate efforts in these areas.
• Experience in writing and debugging apex code (desired, not required).
• Experience working with Salesforce.com Sales, Service and Community Clouds.
• SFDC administration experience. Solid understanding of technical requirements, system configuration, user requirements, and related policies and procedures.
• Proficiency in the following SFDC functionalities: custom objects, validation rules, workflows, assignment rules, formula fields, custom reporting, and modifying pages, views, and dashboards.
• Expertise with object relationships in SFDC and their limitations (Lookup and Master Detail).
• Experience with AppExchange App Implementations (desired, not required).
• Ability to build dashboards and reports in SFDC and to write and run SOQL/SOSL queries.
• Demonstrated interest in understanding the business requirements behind the tasks assigned
• Ability to work on site (in the office) or off site a minimum of 8 hours per day, Monday through Friday, generally with shift start times between 8:00-8:30 a.m., as determined by senior management
• Ability to occasionally work overtime, holidays and weekends as requested by senior management
• Superior time management skills
• Strong analytical skills
• Ability to work without constant supervision
• Assertiveness in reaching out to management and other team members to ask questions related to tasks assigned
• Results oriented
• Demonstrated ability to remain calm in pressure situations.
• Demonstrated ability to multi-task.
• Ability to sit for extended periods of time.