Role: Lead Salesforce Program Manager

Location: Remote until COVID settles down. Onsite in Baltimore, MD once the client decides to work on-site.

This position requires a Green Card or a US Citizen.

Experience: Must have 15 plus years of experience as a Program Manager/Project Manager. 5 plus years of experience as a Program Manager/Project Manager in managing large/complex Salesforce projects.

Certifications: Candidate shall possess current certification as Project Managers –PMI certified Project Management Professional (PMP®) or industry equivalent. While the client prefers the PMP certification, equivalent certifications may be acceptable. Examples of industry equivalent certifications include but are not limited to: Program Management Professional (PgMP®), PMI Agile Certified Practitioner (PMI-ACP®), Certified Information Systems Security Professional (CISSP®), Certified Business Analysis Professional (CBAP®), Software Quality Engineer Certification (CSQE®), Six Sigma (Green or Black Belt), and PRINCE2.

Background: The project involves collecting data from an external source (external to MDOT), improving internally developed data analysis applications, implementing business intelligence tools, and our geographic information system.

The Personnel shall provide coaching and guidance to other project managers as directed. This includes but is not limited to mentoring sessions, communicating job expectations, peer review of deliverables, performance monitoring, enforcing policies, procedures, and standards, and providing feedback on the assigned project managers performance to OIT management.

Must Have:

The Personnel shall also champion the continued use and improvement of the SalesForce platform at the Agency. This includes but is not limited to supporting OIT project teams in the best use of SalesForce technology including best practices, risk mitigation, and issue resolution; working with the Lead SalesForce Developer to assess the impact of any/all changes to the platform providing recommendations to OIT management on how to make the best use of the changes and educating Agency staff; analyzing new project requests including gathering information from the customer then recommending a solution including alternatives to OIT management; as well as maintaining expert level knowledge and understanding of the technology

Responsibilities:

• The project manager develops and maintains documents such as the project charter, requirements document, risk register, issue log, monthly status reports, as well as meeting agendas & minutes.
• The project manager coordinates and facilitates all requirements and testing sessions, stakeholder meetings, external partner meetings, technical meetings and training for team members and business users.
• Both Agile and Waterfall methodologies have been used as the project had multiple phases. The initial phases required researching and communicating with various States around the country to document industry best practices. Additional phases included working with external partners for the collection of data and the procurement of new business intelligence tools and related hardware and software.
• Throughout the life of the project, the project manager was directly responsible for meeting with executive teams to report on the health of the project which included providing recommendations on various related subjects.
• The Personnel shall lead assigned projects to a successful conclusion. Leadership includes but is not limited to:
  
  • becoming thoroughly knowledgeable on all aspects of the project;
  • enforcing security, technology, project management, and coding standards throughout the project lifecycle.
  • ensuring clear communication and situational awareness at all times; and
  • managing project deliverables, risks, and budget.
    

• The Personnel shall conduct requirements gathering or support a business analyst with requirements gathering including but not limited to:
  • facilitating requirements elicitation session(s) with stakeholders,
  • comprehending basic to complex business issues,
  • depicting complex information graphicly where appropriate, and
  • translating business needs into understandable, documented requirements.
    

• The Personnel shall work with assigned development resources or COTS vendor resources to develop estimates and ensure the system is developed or configured in a timely fashion. TO Contractor Personnel shall also facilitate the change management process.
  

• The Personnel shall plan and execute system testing or be supported by a testing specialist in the planning and execution of system testing including development of test documentation.
  

• The Personnel shall lead the planning and execution of the implementation including but not limited to:
  • system documentation,
  • training materials,
  • training sessions, and
  • lessons learned.
    

• The Personnel shall, as needed, develop or participate in the development of Task Order Requests for Proposals (TORFP), Requests for Information (RFI), Request for Proposals (RFP), and other types of procurement deliverables as well as coordinate the corresponding procurement process.

• The Personnel shall, as needed, participate in the OIT’s project intake process in a manner consistent with the above responsibilities and as a subject matter expert.