Quick Apply |Contract|5 hours ago| Full Job Description Lead SalesForce Program Manager Responsibilities: SalesForce Program Manager shall champion the continued use and improvement of the SalesForce platform at the Agency. This includes but is not limited to supporting Office of IT project teams in the best use of SalesForce technology including best practices, risk mitigation, and issue resolution; working with the Lead SalesForce Developer to assess the impact of any/all changes to the platform providing recommendations to Office of IT management on how to make the best use of the changes and educating Agency staff; analyzing new project requests including gathering information from the customer then recommending a solution including alternatives to Office of IT management; as well as maintaining expert level knowledge and understanding of the technology. SalesForce Program Manager shall also lead assigned projects to a successful conclusion. Leadership includes but is not limited to: 1) becoming thoroughly knowledgeable on all aspects of the project; 2) enforcing security, technology, project management, and coding standards throughout the project lifecycle. 3) ensuring clear communication and situational awareness at all times; and 4) managing project deliverables, risks, and budget. SalesForce Program Manager shall conduct requirements gathering or support a business analyst with requirements gathering including but not limited to: 1) facilitating requirements elicitation session(s) with stakeholders, 2) comprehending basic to complex business issues, 3) depicting complex information graphicly where appropriate, and 4) translating business needs into understandable, documented requirements. SalesForce Program Manager shall work with assigned development resources or COTS vendor resources to develop estimates and ensure the system is developed or configured in a timely fashion. SalesForce Program Manager shall also facilitate the change management process. SalesForce Program Manager shall plan and execute system testing or be supported by a testing specialist in the planning and execution of system testing including development of test documentation. SalesForce Program Manager shall lead the planning and execution of the implementation including but not limited to: 1) system documentation, 2) training materials, 3) training sessions, and 4) lessons learned. SalesForce Program Manager shall, as needed, develop or participate in the development of Task Order Requests for Proposals (TORFP), Requests for Information (RFI), Request for Proposals (RFP), and other types of procurement deliverables as well as coordinate the corresponding procurement process. SalesForce Program Manager shall as needed, participate in the Office of IT management’s project intake process in a manner consistent with the above responsibilities and as a subject matter expert. SalesForce Program Manager shall, as needed, support maintenance activities on existing systems in a manner consistent with the above responsibilities. Job Type: Contract Pay: $48,640.00 - $146,109.00 per year Schedule: Monday to Friday Experience: Salesforce: 9 years (Required) project management: 1 year (Preferred) Location: Baltimore, MD (Required) Work authorization: United States (Required) Work Location: Multiple locations | Quick Apply