At West Monroe, our people are our business.

We pride ourselves on bringing a different mindset to consulting—and that takes a different approach: highly collaborative, flexible, and tenacious.

Our people-first, highly collaborative culture is core to our identity. It’s something we care about, and something we strive to enrich and preserve. No hierarchies. No siloes. No egos. Just smart ideas, and the drive to make an impact for our clients.

Every day our clients rely on us to help them tackle their greatest challenges, by strategically deploying technology through a business-focused and industry-specific lens. We bring together both the right knowledge and the right approach, so that they can capitalize on opportunities and deliver real results. That takes the right team. And that’s where you come in.

Ready for the next step on your career journey?

West Monroe is hiring an Architect to work as part of our Customer Experience Practice on Salesforce.com implementations. This experienced consultant will need to demonstrate an understanding of software engineering concepts and be responsible for working on full lifecycle engineering efforts using Agile methodologies, object-oriented design, and accepted design patterns and practices. Candidates will be working collaboratively with client and project teams as well as working from proposal development to deployment.

Responsibilities:

Communicate and report project status to client leadership and IT management, including budget, risks and general business issues
Report budget and finances
Mentor and manage teams of Junior Consultants to be able to keep project on time as well as review work done by the team.
Understand CRM technologies being used on a project to be able to direct how to design, develop, test, and implement a technical implementation project
Quickly respond to client requests for immediate issues while also being able to drive projects to completion
Analyze each client's specific request and determine the underlying problem and recommend proper solutions
On larger engagements, be able to work with larger management teams and determine inter-dependencies between West Monroe project and other initiatives
On smaller engagements, be able to work hands on in creating deliverables which could include strategy, design, development, testing application and delivering training
Assist in re-engineering business operations and system processes around Sales & Marketing, Customer Service, Customer Self-Service, and Partner Channel Management
Lead teams in performing configuration and customization of the Salesforce.com platform, including templates and best practices specific to Private Equity/Alternative Investment, Asset Management, and Banking/Credit Unions
Participate in and/or lead efforts to develop and execute testing, training and documentation
Facilitate effective change management programs within the client organization including creating and administering communication plans to promote end-user adoption
Act as a user advocate to ensure overall system usability and adoption

Qualifications:

Bachelor's degree in relevant field preferred, or equivalent experience required
Working knowledge and experience with complex business systems integration as well as object-oriented design patterns and development
Experience and expertise in core web technologies including:
Software engineering skills with one or both of the following core competencies:
Demonstrated experience and knowledge of relational databases, data modeling, and ETL tools
Experience with Agile development methodologies such as XP/SCRUM; experience with web services (REST & SOAP, JSON & XML, etc.)
A desire to work with the latest tools, technologies, and methodologies (Force.com Platform, Eclipse, Talend Open Studio, Oracle, MySQL, Visual Studio 2012, object relational (O/R) mapping (NHibernate), NUnit)
A desire to work within a fast-paced, collaborative, and team-based project environment
Candidates must be eligible to work permanently in the United States without sponsorship
Force.com Certified Developer Certification desired
Ability to travel 50% - 80%

Ready to get started? Join our team and make an impact.

Manager- Customer Experience, Salesforce Architect

1722 Routh Street, Suite 850
Dallas, Texas, 75201
United States

At West Monroe, our people are our business.

We pride ourselves on bringing a different mindset to consulting—and that takes a different approach: highly collaborative, flexible, and tenacious.

Our people-first, highly collaborative culture is core to our identity. It’s something we care about, and something we strive to enrich and preserve. No hierarchies. No siloes. No egos. Just smart ideas, and the drive to make an impact for our clients.

Every day our clients rely on us to help them tackle their greatest challenges, by strategically deploying technology through a business-focused and industry-specific lens. We bring together both the right knowledge and the right approach, so that they can capitalize on opportunities and deliver real results. That takes the right team. And that’s where you come in.

Ready for the next step on your career journey?


West Monroe is hiring an Architect to work as part of our Customer Experience Practice on Salesforce.com implementations. This experienced consultant will need to demonstrate an understanding of software engineering concepts and be responsible for working on full lifecycle engineering efforts using Agile methodologies, object-oriented design, and accepted design patterns and practices. Candidates will be working collaboratively with client and project teams as well as working from proposal development to deployment.

Responsibilities:

• Communicate and report project status to client leadership and IT management, including budget, risks and general business issues
• Report budget and finances
• Mentor and manage teams of Junior Consultants to be able to keep project on time as well as review work done by the team.
• Understand CRM technologies being used on a project to be able to direct how to design, develop, test, and implement a technical implementation project
• Quickly respond to client requests for immediate issues while also being able to drive projects to completion
• Analyze each client's specific request and determine the underlying problem and recommend proper solutions
• On larger engagements, be able to work with larger management teams and determine inter-dependencies between West Monroe project and other initiatives
• On smaller engagements, be able to work hands on in creating deliverables which could include strategy, design, development, testing application and delivering training
• Assist in re-engineering business operations and system processes around Sales &
• Marketing, Customer Service, Customer Self-Service, and Partner Channel Management
• Lead teams in performing configuration and customization of the Salesforce.com platform, including templates and best practices specific to Private Equity/Alternative
• Investment, Asset Management, and Banking/Credit Unions
• Participate in and/or lead efforts to develop and execute testing, training and documentation
• Facilitate effective change management programs within the client organization including creating and administering communication plans to promote end-user adoption
• Act as a user advocate to ensure overall system usability and adoption

Qualifications:

• Bachelor's degree in relevant field preferred, or equivalent experience required
• Working knowledge and experience with complex business systems integration as well as object-oriented design patterns and development
• Experience and expertise in core web technologies including:
• Software engineering skills with one or both of the following core competencies:
• Demonstrated experience and knowledge of relational databases, data modeling, and ETL tools
• Experience with Agile development methodologies such as XP/SCRUM; experience with web services (REST & SOAP, JSON & XML, etc.)
• A desire to work with the latest tools, technologies, and methodologies (Force.com
• Platform, Eclipse, Talend Open Studio, Oracle, MySQL, Visual Studio 2012, object relational (O/R) mapping (NHibernate), NUnit)
• A desire to work within a fast-paced, collaborative, and team-based project environment
• Candidates must be eligible to work permanently in the United States without sponsorship
• Force.com Certified Developer Certification desired
• Ability to travel 50% - 80%

Ready to get started? Join our team and make an impact.

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West Monroe Partners is an Equal Employment Opportunity Employer -
We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law.