POSTING DATE
2020-09-17 00:00:17
2020-09-17 00:00:17
COUNTRY
United kingdom
United kingdom
RELOCATION PROVIDED
No
No
REMOTE WORK?
No
No
Job details »
Description
CME Group is the world's leading and most diverse derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career shaping tomorrow. We invest in your success and you own it, all while working alongside a team of leading experts who inspire you in ways big and small. Joining our company gives you the opportunity to make a difference in global financial markets every day, whether you work on our industry-leading technology and risk management services, our benchmark products or in a corporate services area that helps us serve our customers better. We’re small enough for you and your contributions to be known. But big enough for your ideas to make an impact. The pace is dynamic, the work is unlike any other firm in the business, and the possibilities are endless. Problem solvers, difference makers, trailblazers. Those are our people. And we're looking for more.
To learn more about what a career at CME Group can offer you, visit us at www.wherefuturesaremade.com .
Position Overview
The Global CRM Support manager will be responsible for building and managing a global team of Salesforce administrators that support CME’s multiple Salesforce platforms in multiple regions and time zones.
The Global CRM Support Manager will work closely with the CRM Development team to define and deliver new Salesforce capabilities; and work with business stakeholders, sales operations and service operations teams to provide support, drive end-user adoption and generate business value.
The ideal candidate will be based in London.
Responsibilities
Build a world-class global team of Salesforce support administrators. Manage, coach and support team members on a daily basis, and guide and support them in their career path.
Define and implement an effective global end-user support process based on service level agreements (SLA) with our business partners.
Act as the platform owner for the multiple Salesforce instances; manage licenses, third party applications etc.
Manage and finetune the Salesforce platform to our user’s needs (e.g. user management, permissions, page layouts, custom fields etc). Manage the release schedule for these configuration changes.
Escalate bigger project requests to the CRM Development Team and continue to work with to provide input and user-feedback.
Build and maintain excellent relations with Sales Operations and Service operations to prepare user teams for upcoming releases, UAT, training etc.
Pro-actively identify opportunities to improve the Salesforce platform and provide requirements to the CRM Development for new or enhanced Salesforce capabilities that provide business benefits (e.g. propose solutions to solve root-cause problems that reduce the number of cases)
Work with external vendors to acquire solutions, capabilities, capacity and/or competence where needed.
Requirements
Substantial experience with the Salesforce platform in a management role; proven track record with building, managing and coaching high performing teams of Salesforce professionals.
Demonstrable hands-on experience with the Salesforce platform, deep knowledge of Salesforce features and capabilities for both Service Cloud and Sales Cloud (out of the box and declarative customization)
Bachelor's degree or equivalent
Experience of financial markets/exchange space and working with financial applications
Salary: Competitive
Location: London, UK
Opening Date: August 27, 2020
Closing Date: September 26, 2020
CME Group is the world's leading and most diverse derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career shaping tomorrow. We invest in your success and you own it, all while working alongside a team of leading experts who inspire you in ways big and small. Joining our company gives you the opportunity to make a difference in global financial markets every day, whether you work on our industry-leading technology and risk management services, our benchmark products or in a corporate services area that helps us serve our customers better. We’re small enough for you and your contributions to be known. But big enough for your ideas to make an impact. The pace is dynamic, the work is unlike any other firm in the business, and the possibilities are endless. Problem solvers, difference makers, trailblazers. Those are our people. And we're looking for more.
To learn more about what a career at CME Group can offer you, visit us at www.wherefuturesaremade.com .
Position Overview
The Global CRM Support manager will be responsible for building and managing a global team of Salesforce administrators that support CME’s multiple Salesforce platforms in multiple regions and time zones.
The Global CRM Support Manager will work closely with the CRM Development team to define and deliver new Salesforce capabilities; and work with business stakeholders, sales operations and service operations teams to provide support, drive end-user adoption and generate business value.
The ideal candidate will be based in London.
Responsibilities
Build a world-class global team of Salesforce support administrators. Manage, coach and support team members on a daily basis, and guide and support them in their career path.
Define and implement an effective global end-user support process based on service level agreements (SLA) with our business partners.
Act as the platform owner for the multiple Salesforce instances; manage licenses, third party applications etc.
Manage and finetune the Salesforce platform to our user’s needs (e.g. user management, permissions, page layouts, custom fields etc). Manage the release schedule for these configuration changes.
Escalate bigger project requests to the CRM Development Team and continue to work with to provide input and user-feedback.
Build and maintain excellent relations with Sales Operations and Service operations to prepare user teams for upcoming releases, UAT, training etc.
Pro-actively identify opportunities to improve the Salesforce platform and provide requirements to the CRM Development for new or enhanced Salesforce capabilities that provide business benefits (e.g. propose solutions to solve root-cause problems that reduce the number of cases)
Work with external vendors to acquire solutions, capabilities, capacity and/or competence where needed.
Requirements
Substantial experience with the Salesforce platform in a management role; proven track record with building, managing and coaching high performing teams of Salesforce professionals.
Demonstrable hands-on experience with the Salesforce platform, deep knowledge of Salesforce features and capabilities for both Service Cloud and Sales Cloud (out of the box and declarative customization)
Bachelor's degree or equivalent
Experience of financial markets/exchange space and working with financial applications
Salary: Competitive
Location: London, UK
Opening Date: August 27, 2020
Closing Date: September 26, 2020
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