4.3| ||Full-time|2 hours ago| Full Job Description To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Mulesoft - Customer Success Group Job Details Are you as passionate about creating solutions as you are about providing an exceptional experience for every customer? MuleSoft thrives off of the success of our customers, and we’re looking for technically adept, customer-facing integration software engineers to engage, retain, and enable our customers to fully utilize their subscriptions and services on an ongoing basis. As a technical consultant,, you will contribute to architecture improvements, API design reviews, and code reviews with customers, accelerating the adoption of MuleSoft Anypoint Platform. Critically, you will identify and develop new opportunities for expansion across the customer’s business while collaborating with the Sales team to ensure subscription growth and increased solution footprint. Through your partnership, customers will derive maximum value from their investments using MuleSoft’s methodologies, leading to project success, retention, and renewal. Skills that we are looking for in a candidate including but not limited to Strong foundation on Software Life cycle - Design, Build, Operate, Maintain Hands on experience in Integration technologies, API design and operations Hands on experience in Java, SOAP, XML, JSON, RAML, OAS, Messaging Ability to handle tactical (technical) issues and lead with example to manage strategic accounts for growth and success Understand various deployment topologies- On-prem, Cloud; integration patterns & strategies, and their application/fit on customer context Ability to lead conversations and presentations on topics like Integration best practices, testing, process automation, go-live readiness Technical Architecture reviews and road-map Ability to complete an end-end assessment - platform usage, integration scopes, troubleshooting, design patterns Participate in the continuous improvement of MuleSoft products by making technical contributions and by providing critical updates from the field; collaborate routinely with Customer Success Architects and Engineering/Product Management What you will achieve: First 3 months Get trained on MuleSoft Anypoint platform through series of training - self learning and instructor led Understand concepts like API Lifecycle - Proxies, Policies, Analytics Design and development using Designer & Studio Gain competency in integration patterns - batch, real time; understand concepts like DW, Exception Handling Shadow/ Attend customer calls to gain competency in content delivery and product suite Lean towards owning basic tactical issues example - SSO Integration, VPC setup, etc. 3 months - 12 months Proactively own tactical issues to closure Work on advanced topics - Enterprise wide logging and monitoring strategies, Security, Go live strategies, etc. Get acquainted with Customer success offerings to help build strategic relationships with the customer. Platform usage validation and Maturity assessments Continue to liaison between customer and engineering Continue to own strategic account base for success/ growth Present in meetups, blog write ups for IP build up LI-Y Accommodations - If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits. Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com or Salesforce.org. Salesforce welcomes all.