Hi,

Intellisoft Technologies is a leading global information technology firm that specializes in Big Data & AI serving fortune 500 clients for the past 21 years. Company has been globally recognized for its comprehensive portfolio of services, innovation in technology and strong commitment to sustainability, governed by technocrats with industry experience.

At Intellisoft, our professional development team helps your career by identifying the right opportunities and guide you to acquire the latest technologies in this fast paced technology world. We believe in our employees and provide them with excellent benefits.
Please find the below requirement and share updated resume to [email protected] (kbalaji at intellisofttech dot com)

Job Title :SalesForce Service Cloud Administrator

No of Openings :1

Position Type : 18+ months Contract

City :Columbus

State :OH

Required Skills :

Senior Level ServiceCloud Admin
Great verbal communication. If you're unsure the candidate meets this requirement, do not submit.

Job Description :

Job Responsibilities

• Provide technical leadership and ensure overall Salesforce code quality.
• Perform day-to-day support and maintenance of the Salesforce platform; making approved changes to process and workflows, configuring changes, activate plug-ins, working directly with end users to resolve support issues.
• Monitor health, usage and overall compliance of the Salesforce platform.
• Advise teams on design, development and overall Salesforce best practices.
• Execute all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks.
• Create and maintain API and data integration processes between Salesforce and other services.
• Create process documentation for users and provide internal training on processes.
• Create Salesforce reports.
• Perform root cause analysis and resolution for all Salesforce issues.
• Provide guidance in the development of infrastructure requirements with business, architectural group, and solutions team.
• Communicate and collaborate with other technical resources and stakeholders regarding projects within or that integrate with the Salesforce Platform.
• Work with functional teams to deliver automated workflow solutions in Salesforce.
• Develop systems integrations and process automation; Identify opportunities to leverage automation
• Assesses new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users.

Requirements

• Salesforce certified Admin (required)
• Salesforce platform developer (a plus)
• Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity.
• Experience in Salesforce implementation, training and documentation
• Must demonstrate exceptional verbal and written communication skills with a demonstrated ability to understand and articulate complex requirements.
• Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
• Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes.
• Ability to work as part of a team, build strong relationships, solve problems, improve processes, analyze trends, identify efficiencies, and champion change.
• 3+ years administering and supporting Salesforce
• Experience integrating Salesforce into 3rd party tools; leveraging existing API’s or developing new API’s
• Experience working on Salesforce Instances; managing upgrades, activating plugins, monitoring patches.
• Documentation experience require

Best Regards,

Balaji K,
Email: [email protected] (kbalaji at intellisofttech dot com)
https://www.linkedin.com/in/bala-k-27a130121/
Desk: (972) 756-1212 x Ext-140
Intellisoft Technologies Inc
(A DFWMDC, NCTRCA Minority and Texas HUB certified Firm)
Oracle Platinum Partner & Intel Software Partner
1320 Greenway Drive STE 460, Irving, TX 75038
http://www.intellisofttech.com