Job Title: ITSM Business Analyst with Network and SFDC

Location: Sunnyvale, CA (Only local to California)

Duration: 2 Years contract

We can dial down the exp to 3 years but ITSM and SFDC is a must.

Job Summary: Partners with IT Groups to ensure delivery and support of applications aligned to support the Business and Customer needs.

Works with IT Groups to define global Business requirements and to analyze appropriate solutions. Manages projects from inception to completion with matrix, global teams.

Responsibilities

Responsible for researching and analyzing business functions and system requirements for process workflow design and technical design documentation.

The ITSM Business Analyst translates operational and technical needs.

Responsible for managing the implementation, configuration, workflow programming/development, and on-going system administration for the select modules within ServiceNow and SFDC

Partners with internal business stakeholders to analyze, define and document business requirements and work with IT team to define our requirements and ensure smooth delivery.

Participate in multiple cross functional interlocks representing Network requirements and support for Applications

Understands business environment and helps to connect/align relevant business stakeholders

Participate in Agile based requirement grooming, attending sprints in automation of ITSM Projects

Hands on Experience with IT Change Management, Problem Management, Vendor and Supplier management methodologies and principles.

Reviews functional designs for applications, integrations and conversions and work closely with BSAs and DEV teams to ensure solution meets requirements

Ability to work on multiple functional areas and integrations with third party products

Keeps up to date with industry trends and vendor capabilities to review robust functional designs

Provides inputs into business processes based on design capabilities

Obtains, creates and documents business requirements engaging multiple stakeholders

Creates BRD (business requirements document), managing cross-functional and cross-regional reviews

Works with the IT and Dev team on solution design and development

Partners with stakeholders to analyze, define and document business processes within and across functional areas

Utilizes Lean Six Sigma methodology; may design or improve business processes

Facilitates workshops to drive agreement where appropriate

Keywords:

Education: Qualifications:

7+ years' experience as Business System Analyst

Bachelor's in Information Systems, Business or related field

Significant professional experience as a business analyst for an enterprise ITIL/ITSM platform

Experience conducting facilitated workshops for requirements analysis

Experience creating workflows using formal notation such as Business Process Modeling Notation (BPMN)

SFDC Certification is must

ITIL Foundation Certification

PRINCE2 Foundation Certification/Six Sigma Yellow Belt/PMP/Scrum Master – Preferred

Networking certification CCNA/CCNP,/JNCP is a plus but not mandatory.