Job Description

Are you a customer obsessed professional looking for an opportunity to work across sales and Service organizations to translate the vision of our business partners into solutions on the Salesforce CRM platform? Are you ready to make the leap to working in a new way that help teams develop phenomenal customer and associate experiences? If yes, join the Client/Advisor Collaboration squad which is a critical part of the Scale and Channel Optimization Team within the Wealth Management Experience Tribe and is part of the Wealth Management and Digital Advice domain in Personal Investing!

The Expertise You Have

• Bachelor’s in computer science or related major with 10+ years of CRM development experience or Master’s with 8+ years
• Investment/financial services experience will be a plus.
• Certified Salesforce Administrator and/or Certified Salesforce Developer
• Certified Salesforce Service Cloud Consultant and/or Certified Salesforce Sales Cloud Consultant
• Certified Salesforce Community Cloud Consultant would be preferred
  
  
  

The Skills You Bring

• Knowledgeable in standard functions/ modules of Salesforce.com: Sales Cloud, Service Cloud, and Community Cloud
• Experience with Force.com development platform
• Experience crafting Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Web Component features.
• Experience with Salesforce APIs, Apex Triggers, Classes, Callouts, SOQL, Workflow Rules, Approvals, Visual Flow, Process Builder and Platform events.
• Hands-on experience developing Aura components with an ability to do JavaScript development
• Solid grasp of Salesforce design principles, technically scalable data modeling, Governor limits, Force.com development standard methodologies.
• Demonstrated experience of full Software Development Life Cycle, DevOps, and Continuous Integration/Continuous Development.
• Experience with Application build and deploy using Continuous Integration/ Deployment (CI/CD) tools - Jenkins and Salesforce DX.
• Knowledge of RESTful API and micro services development along with Salesforce API integration
• Experience with developing and deploying Community Cloud
• Demonstrated experience of Salesforce.com administration and end user security requirements
• Experience with large scale system implementation, integration, interfaces, and data conversion
• Experience in using efficient methodologies (e.g. Agile) and driving development platforms
• Demonstrable experience in bridging the needs and pace across business and IT teams
  
  
  

The Value You Deliver

• Participate in client discussions during requirements gathering to provide suggestions on using tools and techniques to arrive at feasible and scalable solution.
• Provide inputs for planning activities to improve application performance using performance optimization and tuning techniques.
• Seeing sophisticated challenges from multiple perspectives and leaning in to solve independently or with colleagues
• Own the outcome by taking personal accountability for delivering strong results.
• You question the way things are done, always seeking to improve the efficiency of the team.
• Believe automation is key to produce high quality software at an increasingly faster pace.
• Passion and intellectually curiosity to learn new technologies and business areas.
• Translate architectural standards into application level design.
• Crafting intuitive solutions to real world business problems.
• Excellent facilitation, influencing and negotiation skills.
• Superb communication skills, both through written and verbal channels.
• Excellent collaboration skills to work with multiple teams in the organization distributed across geographic locations.
  
  
  

Certifications

Company Overview

At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com.

Fidelity Investments is an equal opportunity employer.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at [email protected] or 800-835-5099, prompt 2, option 2 if you would like to request an accommodation.