Description

Citizens Bank is seeking experienced and energetic leaders to join our Commercial Technology team and be part of our digital transformation journey. As a member of the team, this role will lead the strategy, development, and ongoing maintenance of Salesforce Financial Service Cloud, Salesforce Communities, and Force.com applications and ensure the continued delivery of innovative, high-quality solutions within a team-oriented environment.

This role will work cross-functionally with a variety of areas in order to maximize the value Salesforce.com provides to the organization. This includes leading a team of developers, understanding business requirements, defining solution functionality, designing solutions, developing and maintaining solutions over time. The Salesforce Principal Engineer will be hands-on and have demonstrated experience developing and managing Salesforce.com in a diverse working environment.

Primary responsibilities include:

• As a Principal Salesforce Engineer - you will work collaboratively across teams and/or independently to design and build solutions on the Salesforce Force.com platform, including Web Services APIs, Apex, and Visualforce.  

• Provide guidance on solution requirements, technical design, integration architecture, and solution recommendations.

• Implement new enhancements including the creation of custom objects, workflows, validation rules, approval processes, flows, flow triggers, and email alerts.

• Integrate Salesforce with other platforms, and develop an understanding of other key applications within the organization.

• Implementation change control using the Copado tool from development sandboxes to production and across the development lifecycle. Ensure that all necessary changes are documented, reviewed, tested, and approved before being deployed.

• Develop reports, custom report types, dashboards, and processes to continuously monitor data quality and integrity.

• Assist other resources within the team as needed.

• Serve as a subject matter expert on items related to Salesforce.com, third party integrations, and AppExchange.

• Remain current on new Salesforce features and functionality and providing recommendations for process improvements.

• Possess strong analytical and communication skills, both written and verbal.

• Prioritize tasks, manage time effectively, and work on projects/activities in parallel.

Qualifications

Required Skills/Experience:

• Minimum of at least 5+ years of software development experience with Salesforce.com, with strong proficiency in Apex, Visualforce, and SOQL, and an in-depth understanding of SFDC Profiles/Roles and Sharing Rules, Validation Rules, Tasks, Workflow rules, and Triggers, etc.
• Extensive understanding of the Salesforce.com data model and how and when to create custom objects, junction objects, and other model items.
• Experience with the Salesforce.com APEX data loader and other data loading tools.
• Experience with Salesforce.com Web Services APIs - SOAP and REST-based Web Service APIs, including consumption, request packaging, parsing\de-serializing, managing static values, and UI\UX elements for working with data in returned API response payloads.
• Demonstrated experience with integrating solutions between SFDC and external systems.
• Detailed understanding of the Salesforce Classic, Salesforce Lightning, and Salesforce sandbox platform development environments, with Financial Services Cloud experience a plus.
• Experience with Einstein Analytics, Einstein Discovery, and Marketing Cloud are all a plus.
• Experience in Financial Services Commercial and small business lending is a plus.
• Excellent communication skills and ability to work in a team-oriented fast-paced, dynamic environment, with an acumen for helping to raise the bar for overall team performance.
• Experience with deployment/build/migration process in a Salesforce environment and associated tools such as Welkin Suit, Copado, and Git Hub Enterprise
• Experience working in an agile delivery environment a plus.

Preferred Skills/Experience:

• Understanding of the banking and Commercial lending
• Experience with Financial Services Cloud

Education, Certifications and/or Other Professional Credentials:

• Requires a Bachelor's Degree in Computer Science, Engineering or similar
• Appropriate Salesforce Certifications required

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

It is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries.