3.6| ||Full-time|6 hours ago| Full Job Description Product Manager, Salesforce Community Cloud ( Job Number: 050677 ) Description Zions Bancorporation has just opened an opportunity for a Product Manager, Salesforce Community Cloud within the Digital Strategy Department (remote). If you are ready to move your career forward, read on. Banking is being digitally transformed and the impact is being felt across every aspect of the industry. Customers want to interact with us differently and have very demanding expectations of their bank. Join our Digital Marketing team to help Zions create a best in class digital experience. We operate in a fast-paced, information-driven environment, which means we need people who bring diverse experiences, perspectives, and expertise to meet the ever-changing demands of a technology-driven world. We are grounded in the belief that “improving the work is the work” as we drive to create simple, easy, and fast solutions for our customers. Your ability to adapt, learn, and innovate helps increase revenue, reduce operational costs, and mitigates risk. This Product Manager role is responsible for product planning and execution throughout the product lifecycle including gathering and prioritizing product and customer requirements, defining the product vision, and working closely across multiple internal teams to ensure those requirements are executed upon. The Product Manager will be responsible for gathering internal and client feedback and iterating based on new and changing requirements and commutating releases out to key stakeholders. Ultimately, the Product Manager will be responsible for ongoing value and success of the customer portal and related efforts. Responsibilities for this position include: Provide robust communication across the organization to develop strong relationships built on trust with affiliate sales teams, marketing teams and technology partners Gather, develop and share best practices when partnering with our affiliate banks and lines of business that identify opportunities to improve our use of the Salesforce platform Refine the vision, strategy, and roadmap for the Salesforce platform ensuring alignment with business and technology stakeholders Articulate value proposition needed to effectively leverage planned capabilities Partner with data and analytics resources to drive KPI’s that ensure user information needed is available to effectively leverage existing capabilities and design new features Improve banker and customer experiences by mapping existing usage, defining target-state usage, and executing other UX R&D best practices Work closely with business analysts, SFDC admins, developers and business partners to execute process and product enhancements Maintain and leverage relationship with Salesforce and other vendors Develop and support broad customer engagement strategies including addressing capability gaps Develop business cases and secure funding for specific opportunities Qualifications Education/Experience, Skills and Abilities: Ability to influence cross-functional teams without formal authority and build relationships with stakeholders at a senior management level Experience with Salesforce (Admin, BA, Product Manager, etc.) Experience with Salesforce Communities Must have excellent problem analysis and resolution experience Ability to recommend and help define strategic product vision & roadmap Self-motivated, energetic contributor with ability to independently prioritize daily work and development work Understanding of Agile methodologies Must be able to define a vision and successfully engage diverse stakeholders on the journey to achieve the vision Must have excellent judgment and communication skills, both verbal and written Strong follow-up to confirm tasks are completed Experience working in the financial services industry, ideally commercial and retail banking preferred Some experience with advanced data and analytics, machine-learning, and/or artificial intelligence utilized to drive/support customer engagement preferred Bachelor’s degree in human-centered design, information technology, business or a related field such as marketing, professional sales, or sales management or at least 4+ years of technical product management or user experience (UX) or other directly related experience Working experience including Microsoft Office, ADO and Visio preferred A combination of education and experience may meet requirements. At Zions Bancorporation, we need team members who can get the job done and do it with enthusiasm. As a company, we are always striving to make the business better so we can make our customer's lives easier. Are you passionate about making a difference for people in your community? As a corporation comprised of community banks, we need people like you, who can make positive change. Zions is full of people just like you who share the same values and work ethic. Our diverse workforce offers endless opportunities to expand your skills and gain valuable experience that will help you advance your career. Let’s talk about how we can help one another succeed. 0 Work Locations Utah-Salt Lake City-UT - Stonewater - Int Ctr Marketing & Communications Aug 13, 2020