Zions Bancorporation has just opened an opportunity for a Product Manager, Salesforce Community Cloud within the Digital Strategy Department (remote). If you are ready to move your career forward, read on.

Banking is being digitally transformed and the impact is being felt across every aspect of the industry. Customers want to interact with us differently and have very demanding expectations of their bank. Join our Digital Marketing team to help Zions create a best in class digital experience. We operate in a fast-paced, information-driven environment, which means we need people who bring diverse experiences, perspectives, and expertise to meet the ever-changing demands of a technology-driven world. We are grounded in the belief that “improving the work is the work” as we drive to create simple, easy, and fast solutions for our customers. Your ability to adapt, learn, and innovate helps increase revenue, reduce operational costs, and mitigates risk.

This Product Manager role is responsible for product planning and execution throughout the product lifecycle including gathering and prioritizing product and customer requirements, defining the product vision, and working closely across multiple internal teams to ensure those requirements are executed upon. The Product Manager will be responsible for gathering internal and client feedback and iterating based on new and changing requirements and commutating releases out to key stakeholders. Ultimately, the Product Manager will be responsible for ongoing value and success of the customer portal and related efforts.

Responsibilities for this position include:

Gather, develop and share best practices when partnering with our affiliate banks and lines of business that identify opportunities to improve our use of the Salesforce platform

Refine the vision, strategy, and roadmap for the Salesforce platform ensuring alignment with business and technology stakeholders

Articulate value proposition needed to effectively leverage planned capabilities

Partner with data and analytics resources to drive KPI’s that ensure user information needed is available to effectively leverage existing capabilities and design new features

Improve banker and customer experiences by mapping existing usage, defining target-state usage, and executing other UX R&D best practices

Work closely with business analysts, SFDC admins, developers and business partners to execute process and product enhancements

Maintain and leverage relationship with Salesforce and other vendors

Develop and support broad customer engagement strategies including addressing capability gaps

Develop business cases and secure funding for specific opportunities

Qualifications

Education/Experience, Skills and Abilities:

Ability to influence cross-functional teams without formal authority and build relationships with stakeholders at a senior management level

Experience with Salesforce (Admin, BA, Product Manager, etc.)

Experience with Salesforce Communities

Must have excellent problem analysis and resolution experience

Ability to recommend and help define strategic product vision & roadmap

Self-motivated, energetic contributor with ability to independently prioritize daily work and development work

Understanding of Agile methodologies

Must be able to define a vision and successfully engage diverse stakeholders on the journey to achieve the vision

Must have excellent judgment and communication skills, both verbal and written

Strong follow-up to confirm tasks are completed

Experience working in the financial services industry, ideally commercial and retail banking preferred

Some experience with advanced data and analytics, machine-learning, and/or artificial intelligence utilized to drive/support customer engagement preferred

Bachelor’s degree in human-centered design, information technology, business or a related field such as marketing, professional sales, or sales management or at least 4+ years of technical product management or user experience (UX) or other directly related experience

Working experience including Microsoft Office, ADO and Visio preferred

A combination of education and experience may meet requirements.

At Zions Bancorporation, we need team members who can get the job done and do it with enthusiasm. As a company, we are always striving to make the business better so we can make our customer's lives easier. Are you passionate about making a difference for people in your community? As a corporation comprised of community banks, we need people like you, who can make positive change.

Zions is full of people just like you who share the same values and work ethic. Our diverse workforce offers endless opportunities to expand your skills and gain valuable experience that will help you advance your career. Let’s talk about how we can help one another succeed.