About the role

Having completed our series B fundraise and with exciting strategic partnerships, we’re looking for a Sales Operations Manager to help build and execute optimised and scalable sales processes.

Reporting to our Head of Business Development, you’ll join a growing Sales Operations team that’s building a world-class sales platform to help the business scale. You’ll be the team’s go-to Salesforce guru, developing our processes, documenting enhancements and providing essential support to users.

About us

At MarketFinance, we celebrate the entrepreneurs, founders and small business owners who are building the world we all want to live in. That’s why we use smart technology, backed by help from real people, to deliver flexible business finance solutions.

Our online platform and proprietary risk model enable businesses to advance funds against their outstanding invoices, quickly and easily. With this hassle-free access to working capital, entrepreneurs can get on with growing their business – instead of having to worry about cash flow. We believe in the endless possibilities that arise when they have more time to focus on what they do best.

The impact you’ll have

As a Sales Operations Manager, you’ll help drive the business forward by owning and executing key steps in the sales process in particular from the automation perspective (including monitoring, dashboards, reports, insights, feedback etc). You will own the SalesForce system here at MarketFinance. You’ll use your operational mindset to identify areas of improvement and automation.

You’ll help to develop our Salesforce instance and get involved in the implementation of improvement and required changes. You’ll make sure processes and Salesforce enhancements are documented, building the foundation for easily scalable tools and processes. We’ll also look to you to ensure clean data and CRM hygiene by implementing Salesforce rules and policies.

You’ll use your deep understanding of the sales process to provide essential support as well as training to our Salesforce users. You will be a bridge-builder between Sales and Tech and you will be included in all product discussions. This is a great opportunity to gain strong stakeholder management experience as you ensure that the Commercial team operates smoothly and facilitate collaboration across the business, in particular for Commercial, Product, Risk & Tech teams.

Requirements

About you

You’ll be great in this role if you:

• Partner with stakeholders to develop processes, policies and best-in-class systems for scalable growth
• Can describe the steps you’ll take to optimise processes, clearly outlining your plan to roll out solutions while ensuring maximum adoption
• Identify operational inefficiencies and drive cross-functional improvement initiatives
• Work with various stakeholders to analyze business needs, elicit requirements and design solutions that enable the business to achieve its objectives, improve user experience, and drive system adoption
• Understanding the basics of APEX coding and Salesforce deployment; development experience is a plus
• Know your way around a marketing automation tool e.g. Pardot or similar
• Provide on-site support ensuring stability of existing products and adoption of technology solutions
• Feel comfortable supporting users and interacting with multiple stakeholders; defining business requirements, communicating urgency/importance and intelligently pushing back when needed
• Serve as an agent of change and drive effective communication to all business stakeholders
• Establish and grow relationships with cross-functional partners such as Finance, Risk, Tech, Product etc
• Are results-oriented; ready to drive tangible milestones with constrained resources and willing to get your hands dirty
• Assist with Sales Enablement as needed, including documenting workflows and delivering in-person trainings to a variety of teams
• Identify, document, communicate and enforce standard business processes as they relate Salesforce
• Have Salesforce Admin experience (looking after an instance, building flows, using process builder and leverage 3rd party applications)

Experience, Skills, And Knowledge Required

• 2+ years of professional experience with a focus in Sales or Business Operations.
• Salesforce Certification(s), or equivalent experience
• Excellent communicator and collaborator while able to work with both technical and non-technical teams
• Demonstrated ability to be proactive, self-driven, and make pragmatic decisions when necessary
• Experience integrating Salesforce with internal systems such as Marketing Automation
• Understanding of advertising and sales terminology and metrics
• Creative problem solver who thrives in a fast-paced environment
• Fast learner who is comfortable with navigating ambiguity with clear ability and experience of adapting to change

Benefits

How we work

We were one of the first Fintechs in London, backing our smart technology with personalised customer service since day one. Nine years on and we’re a team of 100+ with over 3000 customers, VC backing and a game-changing partnership with Barclays.

We are a diverse group of bright and talented people from different backgrounds and cultures, each with our own perspectives, skills and experiences. Positivity is key which means we collaborate and support each other, having a lot of fun along the way.

At MarketFinance, the opportunity for growth is as big as your ambition. Things move quickly in Fintech and that’s all part of the adventure. Our benefits include:

• Competitive salary and best-in-class share options scheme
• 25 days annual leave, plus your birthday off
• Mentoring from industry leaders and the opportunity to make an impact at one of Europe’s foremost Fintechs
• Private health coverage and half-price Virgin Active gym membership
• Enhanced maternity leave, Amazon Kindle and unlimited e-books
• Excellent company culture and a great office in the heart of Shoreditch

We do our best to reply to all applications. However if you have not had a response within 4 weeks, please assume your application has not been successful.

Our commitment to you

MarketFinance is constantly working to maintain and improve our inclusive, friendly workplace. We ensure that both applicants and our people receive unbiased treatment without discrimination on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race or any other protected characteristic.

How will we use your information?

We will use your data to process your application, to allow us to assess your suitability for a role, market job opportunities and recruitment information and improve our sites. We may share your data with third parties to achieve these purposes. We will not share your data for marketing purposes. We will keep your data safe in accordance with data protection legislation.

If you would like further information on how your data may be used please visit our website at https://www.marketfinance.com/terms-and-conditions

If you are unhappy with the use of your data, you can change your mind at any time by emailing [email protected]