Job Title
Salesforce, Business Process Expert

Job Description

In this role, you have the opportunity to

Create and modify existing business processes to support our Customer Project Management processes supporting the installations and professional services sold within the market. You will be part of our business process expert team and will act as a consultant for the Global Business Service center, Customer Project Management, and Professional Services team.

To perform this job successfully an individual must be highly organized, detailed focused, and become a subject matter expert in PSA (FinancialForce application), SAP, and ServiceMax platforms to support the Transformation Office Management Team.

Experience with Salesforce.com - REQUIRED; Skilled in SAP - highly preferred; Familiarity with ServiceMax - desired and FinancialForce - ideal.

For this position, you will reside in or within commuting distance to Alpharetta, GA; Cambridge, MA, or Nashville, TN. Sponsorship and relocation benefits are not offered for this position.

You are responsible for (but not limited to)

• End-to-end expertise in platforms & operational processes for customer project management processes
• Manage and support the design, build and lead the deployment of new capabilities (process, tool, people, data) for professional services
• Oversees the business processes for all identified departments and functional areas
• Meet with key business stakeholders to prepare a business case, scope, assumptions, and deliverables for projects
• Partner with Finance, Marketing, Sales, IT, and Operations to streamline business processes and improve employee productivity
• Analyzes inefficiencies in existing processes and recommend specific changes to effect improved efficiencies
• Drive harmonization initiative with product experts in operational processes such as customer-facing documents and order booking processes
• Self-starter who takes initiative, values impact over effort. and is motivated to drive performance
• Maintain, develop, and safeguard relevant processes and KPIs according to standard architecture as part of the Philips Excellence Process Framework (PEPF)
• Provides documentation, training material, and training of staff on new policies, process. and procedures
• Able to change the thinking of or gain acceptance from others in sensitive situations, without damage to the relationship
• Performs miscellaneous job-related duties as assigned
• Identify and assess future changes or process improvements to the automated reporting landscape
• Work with back-office IT team to resolve system issues
  

To succeed in this role, you should have the following skills and experience

• Master's Degree in relevant field or equivalent experience
• 5+ years’ experience in project management delivery, professional service support, finance or operations environment
• Experience in SAP and/or SalesForce.com required
• ServiceMax experience desired
• FinancialForce experience ideal
• Advanced analytical and conceptual skills with the ability to analyze complex problems, interpret operational needs, and develops integrated, creative solutions
• Excellent verbal, written communication skills and presentation skills
• Ability to interact effectively with all levels of the organization build consensus and to work through others in achieving goals and objectives
• Structured, organized, and stress-resilient personality able quickly to understand the issues and bring together necessary resources to resolve them
• Ability to handle multiple planned and unplanned tasks, roles, and responsibilities
• Pragmatic business acumen, understanding the value of standard work and practical solutions
  

Your team

Consists of members of the North America Operations Program team. For this position, you will report to the Transformation Leader, Operational Programs, North America.

In return, we offer you

We offer you a dynamic working environment in an innovative business, which offers you excellent opportunities to further develop and fully exploit your talents. This job comes with a competitive salary, excellent benefits, and up-to-date training.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.

Company relocation benefits will not be provided for this position. Candidates need to live in or within commuting distance to Alpharetta, GA; Cambridge, MA, or Nashville, TN.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog . Once there, you can also learn about our recruitment process , or find answers to some of the frequently asked questions .

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Equal Employment and Opportunity Employer/Disabled/Veteran

Contact

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Full time