3.9| ||Full-time|1 hour ago| Full Job Description Req ID: 35781 Experience Level: Professional Other Location(s): Irvine (CA); N/A Relocation offered: No Travel required: a. Up to 25% Come grow with us At Capital Group, how we work is defined by shared values that include absolute integrity, respect and collaboration. But it’s more than that. It’s smart and highly driven people united in purpose to serve our investors and one another. Bring your energy and unique perspective to Capital and you’ll have the opportunity to grow with us professionally, personally, and financially. You’ll be part of a team that genuinely cares about helping you succeed. You’ll work alongside talented colleagues, many of whom build long careers while progressing through multiple roles, establishing lifelong friendships and making a difference in our communities. In return for your contributions, you’ll receive premier compensation and benefits, and a company-funded retirement plan that ranks among the most generous. COVID-19 Hiring: We recognize how challenging it is to start a new role with a new company during this uncertain time. Our HR team and hiring managers are here to support you every step of the way. During the pandemic, we’ve transitioned to a work-from-home environment until further notice. All of our recruiting and onboarding activities are virtual. We encourage you to discuss Capital Group’s response to COVID-19 throughout your recruiting process. This role is a Salesforce.com expert, who have extensive experience and knowledge in the Salesforce.com and related solutions. The role closely collaborates with business leaders in identifying business process improvement and technology solution that will meet their business needs and priorities. Primary responsibilities/essential functions: Manages the business Supports development of overall CRM vision, strategy and roadmap Translate product strategy into detailed requirements and user stories Discover product opportunities that are valuable, usable and feasible Focus on client experience Proactively manage strategic business relationships with business leaders in their respective business segments and identify area of improvement Collaborates with business partners in shaping solutions through changes in strategy, business processes, and technology Develops the business case for proposed business initiatives, including expected business benefits, cost analysis, gap and risk analysis, alternative options considered and final recommendation. Presents recommendation to senior business leaders Maintains an in-depth understanding of Salesforce.com and business segment, by staying abreast of current industry and Salesforce.com trends through research and participating in industry conferences Identifies, researches, and prioritizes new product development and enhancements or changes to our current market offerings, based on business plan priorities, market and customer needs Project management and leadership Manages large-scale initiatives and projects across multiple departments Sets milestones and target dates, addresses and resolves issues and communicates the status of the project to senior-level management and external constituents Provides guidance and leadership for the team by ensuring business value is met through processes and technology Delegate tasks to the Business Analysts to ensure that they are soliciting business requirements, have a strong understanding of business goals/objectives and continue to share best practices Clarifies and structures ambiguous business problems through complete understanding of issues, needs and outcomes Provides department and team support Serves as a knowledge resource to the business and technology areas Acts as a resource and mentor to Business Analysts within the group Skills/qualifications: Detail oriented, strategic thinker who can see the big picture and distill I into prioritized, actionable tasks Exhibits knowledge in current and possible future trends, technology and information affecting the department/business area Ability to lead and manage projects of significant scope across the organization Effective in leading/facilitating with senior business leaders on broad/controversial topics inside and ourside the organization Intellectually curious with strong analytical skills in areas of high complexity Demonstrates initiative by identifying issues and recommending solutions Effective written and oral communication skills with a diverse group of associates and senior business leaders Ability to collaborate and develop/maintain working relationships insides and outside the organization to enable effective completion of business objectives Bachelor’s Degree in Business Administration or related discipline. Preferred knowledge of mutual fund business and industry Preferred consulting experience 5+ years of product management or related experience 5+ years of Salesforce.com experience Company Overview: Founded in 1931, Capital Group is one of the world’s largest and most trusted investment management companies and home to the American Funds. We manage more than US$1.9 trillion in assets, and our 7,500 associates make our clients their first priority every day. When we do our job right, millions of investors around the world fulfill their dreams and financial goals, from home ownership and higher education, to a comfortable retirement. Our long-term investment results and outstanding service set us apart from our competitors, while our workplace sets us apart from other employers. We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law.