Role: Salesforce System Admin

Duration: 6 - 12 Months

Location: Cambridge, MA

Responsibilities:

• The Salesforce Systems Administrator is a key member of the business applications team responsible for the development, support and operations of various applications using Salesforce Sales Cloud, Salesforce Marketing Cloud, Salesforce Communities, and related systems at the Harvard Graduate School of Education (HGSE). The Administrator will work closely with our community and vendor partners to support current and future business processes. This role includes technical, administrative and analytical requirements and capabilities. The Salesforce Administrator will be responsible for the executing on the day-to-day configuration, support, maintenance, training and onboarding of our CRM platform.
• Serves as primary system administrator for the HGSE Salesforce environment with 100+ users
• Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
• Works with our business applications team to establish suitable processes to support administrative, development, and change management activities
• Assist in training of new users and the growth of Salesforce skills across
• Acts as a liaison between our users, vendors and the business application development teams
• Works independently with members of the HGSE community to define and document development requirements

 Qualifications

• At least two years of experience as a certified Salesforce Administrator
• com Admin (ADM201 and ADM211) certified
• Understanding of marketing automation technology including Marketing Cloud, Salesforce, common integrations and thirdparty technology solutions
• Hands on experience with email and landing page (Cloud Page) development, including templates, modular and responsive designs
• Understanding of relational database concepts, ETL processes, data management and segmentation best practices

Best Regards,

Iram Khan

Phone: 6783674678

Email: [email protected]