Red Robin is taking extra measures to keep our Team Members safe during this time.

We have enhanced our cleaning and disinfectant standards (Our restaurants are extra squeaky clean!), practice social distancing (every shift, every role), and require Team Members to wear face masks.

Our health policy ensures that Team Members can take the time they need to be well.

We are ramping up opening our dining rooms and are staying plenty busy with to-go and catering.

Apply today to join our team to help Guests build everlasting memories, around their tables and ours!

Red Robin needs an energetic software analyst/administrator to maintain and enhance key systems used by our Marketing and Loyalty teams. We are looking for an experienced Salesforce Service Cloud Administrator. You’ll also have the opportunity to learn Salesforce Marketing Cloud and SessionM Loyalty and will work closely with technical resources, business stakeholders and the Product Owner to maintain and enhance these systems over time to ensure they are meeting the needs of the business.

The ideal candidate will be certified as a Salesforce Service Cloud Administrator, with experience in Salesforce Marketing Cloud and/or SessionM Loyalty. Experience administering other Enterprise CRM systems and/or Loyalty Platforms will be considered. General knowledge of marketing and loyalty business processes is also highly desired as is restaurant/retail experience. Most importantly, we’re looking for a self-starter who loves to learn and work with others in a highly collaborative environment.

Our Stack

• Salesforce Service Cloud (Lightning UI)
• Salesforce Marketing Cloud
• Aloha Loyalty, moving to SessionM Loyalty
• Profisee MDM
• Microsoft Azure Databricks and Data Factory (Integrations)
• Service Now (IT Service Management)
• Jira (Agile Project Management)

Essential Functions

• Configure, document, support, maintain and enhance Salesforce Service Cloud, Salesforce Marketing Cloud and SessionM Loyalty in support of business objectives
• Review software, update release notes, ensure compatibility, communicate feature changes to Team Members, and schedule updates to the system
• Plan and manage the installation of enterprise application upgrades, integrations, and other systems changes; Document changes Service Now and represent as required at Change Control Board meetings
• Work across IT teams in conjunction with the Product Owner to ensure the environment is fully utilizing available technology to enhance productivity and improve work processes
• Collaborate with Red Robin IT Security team to maintain user accounts and permissions, and regularly audit account permissions to minimize vulnerabilities
• Coordinate and conduct User Acceptance Testing and user training and assist with the development of test cases as needed
• Interface with end users to understand feature requirements and/or address support issues
• Develop standards for processes, fields, notifications, reports, custom objects, page layouts and workflows
• Identify and correct data issues
• Assess issues and determine an effective course of action with a sustainable solution
  

Qualifications

• 3+ Years’ Experience administering an enterprise software application, preferably CRM or Loyalty
• Salesforce Service Cloud Administration experience required
• Salesforce Lightning experience preferred
• SOQL knowledge
• SQL knowledge
• HTML knowledge
• Ability to work under minimal supervision with a collaborative disposition
• Experience working in an Agile environment (Scrum or Kanban) is preferred

Red Robin is an Equal Opportunity & E-Verify Employer