What started as a small group of families gathered around a kitchen table in 1979 has blossomed into the nation's leading voice on mental health. The National Alliance on Mental Illness (NAMI) is the nation's largest grassroots mental health organization dedicated to building better lives for the millions of Americans affected by mental illness.

Today, we are an alliance of hundreds of local affiliates, state organizations and a national office who work in communities across the United States to raise awareness and provide support and education that was not previously available to those in need. NAMI advocates for all who are affected by mental illness, both the individuals and the people in their lives. In particular, we work to address disparities and injustices and to promote dignity and inclusion for all people with mental illness and their families. In addition to being advocates, we educate, we listen, and we lead as evidenced by our public awareness campaigns, the range of numerous programs we provide, and our strong public policy.

We currently have an opening for a Salesforce Administrator on NAMI's Strategic Alliances & Development (SA&D) Team. The Salesforce Administrator will serve as the SA&D Team's Salesforce administrator and donor database manager. He or she will become an expert at SA&D processes and workflows to help the team develop and better leverage the system. This includes working with the NAMI's Salesforce and SA&Ds Team to customize our Salesforce instance, develop data entry and governance rules, maintain data integrity, and ensure that the SA&D Team understands how to use the system and integrated applications in service of fundraising and strategic partnership efforts. Finally, the individual in this position will help develop on-demand reports and regularly support many of the SA&D Team's database needs, which includes serving as our primary Marketing Cloud user.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Work to improve the Strategic Alliances & Development (SA&D) Team's ability to import/export comprehensive, quality data from the system in accordance with NAMI's data governance policies:

• In collaboration with members of the SA&D Team, recommend and develop process and business rules that assist in supporting workflows and needs from the database; help shape the system and reports for distributions lists, key fundraising analytics, dashboards and data mining.
• Update SA&D data/data infrastructure in Salesforce to better serve frontline fundraising and partnerships, coordinating with NAMI's Salesforce team and external systems integrators as appropriate.
• Ensure SA&D team members/vendors are entering and updating data in compliance with SA&D business rules and NAMI data governance policies.
• Inform and document data-entry decisions and rules related to gift/grant/contract information to ensure that they serve SA&D/Finance Teams' needs and comply with NAMI's overall data governance policies.
• Serve as point of contact for SA&D and the Salesforce team and collaborate with the Salesforce team to understand all data sources and maintain high quality application data through continuous data quality oversight and maintenance, including the identification of duplicate and incomplete records and working with team data owners for resolution.

Work with the SA&D Team, NAMI's Salesforce team and external system integrators to help shape the system and integrate new apps/functionality to better serve frontline fundraising:

• Work with the SA&D and Salesforce teams to develop a full understanding of the systems that integrate with our database, including Classy and Wealth Engine, and manage those integrations.
• Assist the Salesforce team with planning and testing of Salesforce and application enhancements, fixes and updates including the development and execution of test plans and scripts and the coordination of user acceptance testing.
• As needed help the SA&D and Salesforce teams to identify applications and vendors that can strengthen data quality and allow us to further leverage Salesforce's capabilities.

Strengthen SA&D team members' ability to use the system for essential tasks/processes and serve some of the team's regular Salesforce needs:

• Train SA&D team in system uses and rules and ensure they are being followed correctly.
• Work with team leaders to develop and train staff in Salesforce's capabilities for tracking grants, major donor moves management and other fundraising functions.
• Pull accurate and timely distribution lists, analytics reports and other constituent/gift data to supply external vendors, as needed.
• Execute bulk data imports.
• Serve as the SA&D team's Marketing Cloud lead, ensuring timely deployment of mass communications to accurate target lists.

MINIMUM QUALIFICATIONS:

• Bachelor's degree or equivalent work experience in Management Information Systems, Business Administration, non-profit administration, or related field.
• 2 to 4 years of relevant experience.
• Salesforce Administrator certification (optional).
• Understanding of the Salesforce platform as well as general CRM best practices and resources.
• Knowledge of Salesforce Marketing Cloud and Non-Profit Success Pack (NPSP).
• Experience with planning, organizing, and implementing a range of training activities.
• Familiarity with fundraising, grants management, and event management are a plus.
• Strong analytical skills and problem-solving skills.
• Strong interpersonal and business communication skills.
• Strong written and verbal communication skills.
• Ability to manage and prioritize multiple tasks in a dynamic work environment.
• Ability to translate business needs into formal requirements documentation.
• Ability to analyze and document business processes.

Required Technical Question (must be submitted with application for consideration):

Write a program that prints the numbers from 1 to 100. But for multiples of three print "Fizz" instead of the number and for the multiples of five print "Buzz." For numbers which are multiples of both three and five print "FizzBuzz."

Must pass background check.

Equal Opportunity Employer M/F/D/V