Freshfields Overview

Freshfields Bruckhaus Deringer is a major international law firm, providing business law advice of the highest quality. We want to be the law firm that clients turn to for legal advice where it most matters, wherever in the world that may be. The Firm has over 2,400 lawyers in 28 offices around the world, providing a comprehensive service to national and multinational corporations, financial institutions and governments.

Our people make our firm - we are a people business and want to create a welcoming and supportive environment where all can flourish. We see diversity as a strength which creates fresh perspectives and generates new ideas. We enjoy our work and are determined to do an outstanding job. We deliver best when working in teams.

We think and work globally - we don’t just say we are one firm; we act like one firm right across the world. We work wherever our clients need us. This is how we define ourselves, not by reference to where we have offices. Cross-border work isn’t just what we do, it is what we excel at. We understand what it really takes to work across different legal systems and commercial environments and to bridge language and cultural gaps.

We aim to add value in everything we do - we are passionate about helping our clients succeed. We use our experience and creativity to help clients make judgements and achieve their goals. In everything we do, we seek to make a real difference to the communities in which we operate.

Location Overview

The Freshfields Global Europe Centre provides both business and legal services to the firm. Our services are delivered in a way which supports the global nature of our firm and our clients, enables our fee earners to deliver exceptional service to our clients and to do that in a way which is efficient and effective. Our Europe Centre is the first site to be established in the emerging Freshfields Global operating model. Our aspiration is to establish further sites in the US and Asia-Pacific in the coming years.

About Marketing & Business Development

Ranging from business development and communications experts, to designers, researchers and marketing campaign managers, Marketing and Business Development (MBD) comprises a dynamic and talented global team, operating in a fast-moving environment. Some shape the client strategy and create campaigns that lead our digital presence; others work with journalists, create high-profile events, develop compelling pitches, and research complex business issues. Together, we define the client experience and shape the perception of Freshfields around the globe.

Role summary/purpose of job

The Salesforce Administrator will lead the ongoing development of our Salesforce.com deployment. The successful candidate will have a record of success in improving processes and adoption using the Force.com platform. The administrator will work closely with functional leaders, organisational units, and subject matter experts to identify develop and deploy new business processes including: Marketing, Business Development, Continuous Improvement and our core program business processes. This role is part technical project manager, part administrator and part Salesforce analyst. The Salesforce Administrator will be responsible for the executing on the day-to-day configuration, support, maintenance and improvement of our CRM platform.

Key responsibilities and deliverables

• Serve as primary system administrator for the Salesforce.com environment with ~1,600 users

• Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks

• Complete regular internal system audits and prepare for upgrades

• Manage Salesforce.com data feeds and other integrations

• Coordinate the evaluation, scope and completion of new development requests.

• Work with our institutional management team to establish suitable processes to support administrative, development, and change management activities

• Assist in training of new users, and grow the Salesforce.com skill set across the organisation

• Effectively act as the liaison between our users and the application development teams

• Work independently with members of the user community to define and document development requirements

Key requirements 

• Excellent project management skills and a positive attitude

• Demonstrated ability to meet deadlines, handle and prioritise simultaneous requests, and manage laterally and upwards

• Creative and analytical thinker with strong problem-solving skills

• Must demonstrate exceptional verbal and written communication skills

• Must demonstrate ability to communicate effectively at all levels of the organisation

• Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs

• Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes

Experience 

• Minimum two years of experience as a Salesforce.com administrator

• Salesforce.com Admin (ADM201 and ADM211) certified

• Sales Cloud, Service Cloud and Developer certifications preferred

• Proven ability to design and implement new processes and facilitate user adoption.

• Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity

• Strong understanding of Salesforce.com best practices and functionality

• Strong data management abilities

• A documented history of successfully driving projects to completion

• A demonstrated ability to understand and articulate complex requirements

• Previous experience working in a SCRUM or agile environment preferred

Competencies 

• Team player able to develop strong working relationships and create a positive impression with people of all levels

• Strong influencing and communication skills – calm under pressure

• Delivery focused, with proactivity, drive, determination and energy

• Logical thinker, with strong project management skills and commitment to continuous innovation

• Professional and technical credibility

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