OUR COMPANY
JELD-WEN (NYSE: JELD), founded in 1960, is one of the world’s largest door and window manufacturers, with more than 22,000 employees operating in 24 countries globally. Headquartered in Charlotte, North Carolina, JELD-WEN designs, produces and distributes an extensive range of interior and exterior doors, wood, vinyl and aluminium windows and related products for use in the new construction and repair and remodelling of residential homes and non-residential buildings.
Our products and services afford us the opportunity to enter peoples’ workplaces, homes and daily lives. With this privilege comes great responsibility to ensure that the products we deliver are reliable and enrich the places and lives that they touch. We bring beauty and security to the spaces that touch our lives.
We act with integrity, invest in people, inspire through innovation, deliver on our promises and improve every day. We are seeking talented individuals who share this purpose and values and want to excel in their field of expertise. We offer excellent benefits, a collaborative environment in which to apply your talent and a dynamic and growing company, with exceptional career progression opportunities.
Salesforce Administrator
As a valued member of the IT team, the Salesforce Administrator will be responsible for managing the North American instance of Salesforce and making requested changes that come through the business queue. These changes would be everything from testing regular Salesforce updates to custom changes needed to support the ever-improving business processes. This person would be expected to provide recommended solutions back to the business with regards to needs that arise. This would include recommendation for improved efficiencies and best practices.
This person will be part of a two person team so it will require team work and good communication with another to coordinate the completion of all projects and updates. They will also be working closely with a third party agency when there is a development need for the platform.
This position will be located in Charlotte North Carolina and reports to the IT Development Lead.
Principle Duties and Responsibilities

• Adhere to the corporate mission statement and the mission statement, policies, procedures, guidelines and standards of Application Delivery.
• Manage a shared service development environment to support global delivery model for Salesforce
• Manage the delivery of the project time on scope, cost, schedule and quality
• Inform management of new opportunities. Involve external contractors when warranted; define, manage and direct their role.
• Assist sales by developing prototype demonstrations, as well as managing and completing system configurations and setting up users
• Provide technical and functional expertise to project team
• Document and implement configuration changes and data-mapping requirements
• Achieve Salesforce product certifications to successfully advise and direct clients on best practices for both business process and platform optimization

Knowledge, Skills, Abilities

• Content knowledge—Experience designing and implementing Salesforce solutions; proven understanding of similar enterprise-level applications
• Analytical techniques—Experience leading requirements gathering sessions and documenting the outcome, including designing process flows and helping define test scripts
• System configuration—Ability to effectively design a scalable solution to meet client business needs, and participate in system configuration when necessary
• Project management—Demonstrated analytical skills and experience with the complete lifecycle of complex enterprise projects; understands core project management concepts, theories, practices, and methods
• Change management and scope control—Experience performing impact analysis for potential changes in scope; ability to administer change management processes within a specified framework, including regularly reviewing issues’ management and change control logs to understand status and identify potential risk situations
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Works well in group problem solving situations
• Interpersonal - Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things
• Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions. Writes clearly and informatively
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals & values
• Adaptability - Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent
• Dependability - Follows instructions, responds to management direction; Keeps commitments; Commits to long hours of work when necessary to reach goals
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently
• Professionalism - Accepts responsibility for own actions. Follows through on commitments
• Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality
• Quantity - Meets productivity standards; Completes work in timely manner
• Safety and Security - Reports potentially unsafe conditions; Uses equipment and materials properly

Education and Experience

• Bachelor’s Degree or equivalent experience / education
• Minimum of 3-5 years of experience with Salesforce implementing full project lifecycles
• Certified Sales Force Administrator.
• Certified Sales Force Sales cloud consultant; If not certified implementation level experience and training will be considered.
• This position is not eligible for visa sponsorship

JELD-WEN is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, gender identity, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
Unless explicitly requested or approached by JELD-WEN, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services

Job Type: Full-time