Introduction
IBM believes in progress — that the application of intelligence, reason and science can improve business, society and the human condition. We strive to put the client first, share expertise, and restlessly reinvent to build innovative solutions for our customers. We embrace diversity and value what individuals add to our culture. Our global teams solution complex problems through teamwork, invention, and iteration to create original ideas that drive technology and society forward.
We are looking for the right person to join our cross-functional agile software development team. As an Agile delivery organization, our mission is to deliver best-in-class systems and tools that differentiate us from our competitors and help our Business Partners win in the marketplace. Our future is on the cloud, with Artificial Intelligence adding real, transformational value.

Our team incorporates Design Thinking and cutting-edge technologies and practices to design and build signature experiences that make people’s lives easier. We operate in an open and flat organisation where everyone’s ideas are valued and we’re able to learn from each other and share successes.

Your Role and Responsibilities

The Challenge

IBM has embarked on a major internal sales transformation program, partnering with Salesforce to rethink its sales processes for its sellers, sales managers, and channel partners.

As a Salesforce Administrator, you will be integral to this transformation. You will develop exciting solutions that change the way IBMers, IBM clients, and IBM business partners work. You'll work in a collaborative, welcoming environment where new ideas drive technological transformation. We work in small, cross-functional teams with big goals, so you will need to be adaptive and adept at clear communication. We strive to produce scalable solutions, and you will need to be familiar with how complex platforms and integrations underpin business operations for a large enterprise.

Your Role and Responsibilities include:

• Partner with other Salesforce Admin and Development team members to ensure timely delivery of work to business stakeholders
• Translate high level initiatives and features from the program backlog into epics and stories.
• Design, develop, test, and implement stories for Salesforce CRM and PRM
• Work with business partners to document business processes and system requirements
• Prepare requirements and design documents, configuration workbooks, test cases and other documentation as required through the project lifecycle
• Support and troubleshoot integrations between Salesforce and other enterprise systems
• Ongoing improvements in the Salesforce instance by doing continuous research of new Salesforce feature functionality
• Regularly perform database de-duping and cleanup procedures

Required Professional and Technical Expertise:

• Solid Salesforce experience with demonstrated track record of success
• Strong business process knowledge on Sales Cloud and/or Service Cloud
• Proven experience in designing solutions on a Lightning platform
• Experience with integrating CRM with business systems
• Salesforce Certified Administrator

Required Technical and Professional Expertise
As per job description

Preferred Technical and Professional Expertise
As per job description

About Business Unit
Our mission is to deliver best-in-class systems and tools that differentiate us from our competitors and help our Business Partners win in the marketplace.

Your Life @ IBM
What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

#CIOLondon

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.