Summary of position

The Salesforce Administrator will lead the ongoing development of our Salesforce.com deployment. The successful candidate will have a record of success in improving processes and adoption using the Force.com platform. The administrator will work closely with our Growth & Development Team, Operational units, and subject matter experts to identify develop and deploy new business processes including: Lead Management, Marketing, Outreach and the core program business process of Recruiting & Onboarding. This role is part technical project manager, part administrator and part Salesforce analyst. The Salesforce Administrator will be responsible for the executing on the day-to-day configuration, support, maintenance and improvement of our CRM platform.

Key Duties & Responsibilities

· Serve as primary system administrator for the Salesforce.com environment with 25+ users (today)

· Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks

· Complete regular internal system audits and prepare for upgrades

· Manage Salesforce.com data feeds and other integrations

· Coordinate the evaluation, scope and completion of new development requests.

· Work with our Growth & Development and Operations team(s) to establish suitable processes to support administrative, development, and change management activities

· Assist in training of new users, and grow the Salesforce.com skill set across the organization

· Work independently with members of the user community to define and document development requirements

Skills Required

· Excellent project management skills and a positive attitude

· Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards

· Creative and analytical thinker with strong problem-solving skills

· Must demonstrate exceptional verbal and written communication skills

· Must demonstrate ability to communicate effectively at all levels of the organization

· Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs

· Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes

Experience Required

· Minimum two years of experience as a Salesforce.com administrator

· Salesforce.com Admin (ADM201 and ADM211) certified

· Sales Cloud, Service Cloud and Developer certifications preferred but not required

· Proven ability to design and implement new processes and facilitate user adoption

· Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity

· Strong understanding of Salesforce.com best practices and functionality

· Strong data management abilities

· A history of successfully driving projects to completion

· A demonstrated ability to understand and articulate complex requirements

· Previous experience working in a SCRUM or agile environment preferred but not required

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday