POSTING DATE
2020-09-25 00:00:24
2020-09-25 00:00:24
COUNTRY
United states
United states
RELOCATION PROVIDED
No
No
REMOTE WORK?
No
No
Job details »
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At UL, we know why we come to work.:
Thousands of us around the world wake up every day with a common purpose: to make the world a safer, more secure and sustainable place. Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centered on integrity, collaboration, inclusion and excellence. UL stands at the forefront of technological advancement, and we are continually challenged to find new ways to foster innovation and positive change. Satisfying? Yes. Exciting? Absolutely!
As our global footprint continues to grow, we are looking for a Salesforce Administrator / Business Systems Analyst with a focus on Salesforce administration to join our team in Northbrook, IL. The Salesforce Administrator / Business Systems Analyst is responsible for supporting multiple Salesforce Orgs and related applications. You will gather and document business requirements, develop current and future process definitions while performing project and change management activities. In addition, this role will be doing the configuration and testing in both our Salesforce and FinancialForce Professional Services Automation (PSA) environments.
What youâll learn & achieve::
- Provide functional/technical support for Salesforce/PSA enhancements, including but not limited to system configuration, process building, complex formulas, data maintenance and system maintenance.
- Maintain user profiles, role hierarchy, sharing rules and security settings.
- Partner with the business users in understanding business process needs.
- Develop the system requirements based on the business process needs.
- Assist in project design, development, testing, implementation, and documentation activities.
- Identify business gaps and inconsistencies and accordingly develop action plans.
- Work with other IT teams to support Salesforce/PSA integrations with key applications.
- Open and follow-up on service support tickets
- Well versed on MS Office products including Word, Excel, PowerPoint and Outlook.
- Strong analytical and problem solving skills
- Review changes in upcoming releases of Salesforce; provide recommendations and documentation regarding features to implement
- Bachelor's level degree in related discipline
- Two (2) years minimum of Salesforce.com administration experience, certification preferred
- Salesforce.com administration knowledge, including sales opportunity management and dashboarding and reporting.
- Ability to troubleshoot issues and provide support for multiple complex Salesforce Orgs
- Ability to adjust to changing priorities and participation in multiple projects.
- Demonstrable experience of FinancialForce PSA processes and applications.
- Service Cloud and CPQ experience preferred.
- Demonstrated successful experience in maintenance operations preferably at an IT Services or related industry.
- Demonstrated previous customer supporting roles.
- Experience with business process/function/data that the system supports.
- Proficient in understanding the application design, configuration / system setup and documentation of functional documents.
- Strong communication skills.
- Excellent verbal and written communication skills.
- Desire to work in a team-oriented environment.
- Mission: For UL, corporate and social responsibility isn’t new. Making the world a safer, more secure and sustainable place has been our business model for the last 125 years and is deeply engrained in everything we do.
- People: Ask any UL employee what they love most about working here, and you’ll almost always hear, “the people.” Going beyond what is possible is the standard at UL. We’re able to deliver the best because we employ the best.
- Interesting work: Every day is different for us here as we eagerly anticipate the next innovation that our customers create. We’re inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles, you will get international experience working with colleagues around the world.
- Grow & Achieve: We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles.
- Total Rewards: Total Rewards: All employees at UL are eligible for bonus compensation. UL offers a generous 401k matching structure of up to 5% of eligible pay. Additionally, we invest an additional 4% into your retirement saving fund after your first year of continuous employment. We provide Healthcare Reimbursement Accounts and Health Savings Accounts that UL contributes to twice per year! Depending on your role, you can work with your manager on flexible working arrangements. We also provide employees with paid time off including vacation, holiday, sick and volunteer time off.
Working at UL is an exciting journey that twists and turns daily. We thrive in the twists and revel in the turns. This is our every day. This is our normal.
Curious? To learn more about us and the work we do, visit UL.com.
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