We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Job Description

As a Salesforce Administrator you will be responsible for ensuring the smooth running and maintenance of Arm’s Salesforce Platform.

You will be a member of the Salesforce Platform Team and work as part of a group of designated Salesforce specialists in Arm. You will support the management of Salesforce support tickets received through service desk and delivery of system related projects. The Salesforce administrator will cover a full range of administrative tasks and take an active role in assessing, designing and delivering Salesforce solutions to support business needs. You will support the roll out of new features by documenting functionality as well as communicating to and educating users about system changes.

Responsibilities

• Providing support for the day to day management of Salesforce Sales Cloud, Service Cloud, Salesforce CPQ and Community Cloud.
• Performing administrative tasks such as creating or updating fields, workflows and process builder, creation of reports and dashboards and managing data using data loader or other tools.
• Support data management activities to ensure a high level of data quality and integrity is continuously maintained.
• Communicate regularly with the SFDC designated Super Users to support them in their role.
• Managing new releases and helping to roll out new features and functionality as well as communicating to and educating users about system changes.
• Monitoring CRM health daily to uncover data integrity issues and/or opportunities for process improvement.
• Troubleshoot issues raised by users and provide prompt resolution. Escalate to team members within Salesforce Platform team or Salesforce Support as necessary.
• Facilitate workshops and other requirement gathering meetings.
• Create new and keep existing Salesforce related technical documents or training materials up to date.
• Assist in performing and executing functional testing.
• Providing expert support and liaising with Salesforce as necessary to answer queries and provide ad-hoc user training.
• Ensuring we keep to a principle of using Salesforces standard configuration over using custom code but providing expert advice when we need to customise.

Job Requirements

Essential Skills and Requirments:

• Minimum 2 years of Salesforce experience gained in a similar role.
• Salesforce Administrator certification is recommended (ADM201) as a minimum.
• Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, dashboards and reports and other content.
• Desirable Salesforce CPQ and DocuSign CLM experience.
• Strong communication and inter-personal skills in dealing with a range of customers, including senior stakeholders.
• Ability to explain technical concepts to non-technical stakeholders.
• Experienced in software development life cycle (SDLC) within an Agile environment.
• Experienced of using industry standard tools such as Jira and Confluence.

About Arm

Our Core Beliefs lie at the heart of Arm and represent the essence of our organization. When combined and working together, they articulate the uniqueness of Arm culture:

Passion for Progress

Innovation that enables our ecosystems, Arm and our people to thrive.

• Work with pace and judgment. Adapt to circumstances.
• Take risks in support of Arm's progress.
• Be accountable for the decisions you make. Learn from failure.
• Pursue innovation relentlessly.

We, Not I

Collaboration first, egos last.

• Start with long-term value to customers and partners, and work back from there.
• Collaborate, decide, commit, and bring people with you.
• Make the most of all the skills and knowledge across Arm; share information with those who need it.
• Care about the people around you.

Be your Brilliant Self

Skillful individuality, performance and fulfilment.

• Be authentic.
• Seek and embrace differences.
• Encourage curiosity and challenge.
• Give people trust and autonomy; show people they can trust you to do brilliant work in pursuit of Arm's goals.

Arm has a responsibility to ensure that all employees are eligible to live and work in the UK.

With offices around the world, Arm is a diverse organisation of dedicated, innovative and highly talented professionals. By enabling a vibrant, inclusive, meritocratic, and open workplace, where all our people can grow and succeed, we encourage our people to share their unique contributions to Arm's success in the global marketplace.

#LI-MR1

Benefits

Your particular benefits package will depend on position and type of employment and may be subject to change. Your package will be confirmed on offer of employment. Arm’s benefits program provides permanent employees with the opportunity to stay innovative and healthy, ensure the wellness of their families, and create a positive working environment.

• Annual Bonus Plan
• Discretionary Cash Award
• Group Personal Pension Plan with enhanced company contribution
• Medical, Travel, Health & Life Insurances
• Holiday, 25 days annual leave with option to buy an additional 5 days per year
• Sabbatical, 20 paid days every four-year of service
• Volunteering, One (1) paid working day each year (TeamARM)
• Varies by location: cycle to work, free car parking, gym on site, team and social events

About Arm

Arm® technology is at the heart of a computing and connectivity revolution that is transforming the way people live and businesses operate. From the unmissable to the invisible; our advanced, energy-efficient processor designs are enabling the intelligence in 86 billion silicon chips and securely powering products from the sensor to the smartphone to the supercomputer. With more than 1,000 technology partners including the world’s most famous business and consumer brands, we are driving Arm innovation into all areas compute is happening inside the chip, the network and the cloud.

With offices around the world, Arm is a diverse community of dedicated, innovative and highly talented professionals. By enabling an inclusive, meritocratic and open workplace where all our people can grow and succeed, we encourage our people to share their unique contributions to Arm's success in the global marketplace.

About the office

At our global HQ in Cambridge, England we house the majority of our engineering and our corporate groups that deliver our extraordinary success. As a world-renowned university town, Cambridge boasts both a beautiful countryside and a historical town center. Local activities include punting on the River Cam and the many museums that reside within Cambridge University.