• Provide user support, including user adoption and training, troubleshoot user issues and field requests
• Monitor product release cycles
• Steward database that is interconnected with other systems and the processes of multiple departments
• Develop and implement CRM best practices, data collection systems, and data analytics
• Identify and correct issues in data system and CRM implementations
• Work with management to prioritize business and information needs
• Locate and define new process improvement opportunities
• Establish a proper reporting structure and distribution of In-Kind and Development Reports

• 2+ years proven working experience as a data analyst or business systems analyst
• 1+ year of experience as a Salesforce administrator or in a similar role
• Familiarity with Salesforce declarative automation principles, user training and adoption management, work with managed integrations
• Technical expertise regarding data models, database design development, data mining and segmentation techniques
• Serve as the primary administrator of Delivering Good’s Salesforce CRM
• Update, maintain, deduplicate CRM records
• Prepare reports and analyses based on CRM data, and present to senior management
• Knowledge of statistics and experience using statistical packages for analyzing datasets (Excel, etc.)
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Adept at queries, report writing and presenting findings
• Experience working with vendors and consultants desirable
• BA or BS in related field

• Knowledge of statistics and experience using statistical packages for analyzing datasets (Excel, etc.)
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Adept at queries, report writing and presenting findings
• Experience working with vendors and consultants desirable
• BA or BS in related field

Delivering Good is the charity of choice for new product donations made by hundreds of companies in the fashion, home and children’s industries. Donating new merchandise provides these companies with a simple and effective way to help people in need.