3.4| ||Full-time|19 hours ago| Full Job Description Department Information The Office of Economic Development and International Trade (“OEDIT”) was created to foster a positive business climate that encourages quality economic development through the support of local and regional economic development activities throughout the State of Colorado. A comprehensive slate of programs within OEDIT’s divisions work together to offer economic development services for all Colorado businesses – new and expanding, traditional and emerging, small and large – including retention programs to ensure the continued competitiveness of Colorado’s economic base, and job training to keep Colorado’s workforce the best in the nation. Description of Job The Salesforce Administrator delivers solutions to the Colorado Office of Economic Development & International Trade (OEDIT) that provide efficiencies in State processes and enables customer access to OEDIT administered grants, tax credits, and incentives. The Salesforce Administrator participates in systems implementation and on-going maintenance and support of Salesforce and integrated systems including configuration, development, testing, documentation, and user support for CRM applications. The Salesforce Administrator is responsible for implementing and supporting the Salesforce platform that solves the business needs of OEDIT. This includes supporting applications for client tracking, program and grant administration, and reporting for all OEDIT divisions. This position is the liaison between Management, Operations, and users of the Salesforce platform. The Salesforce Administrator troubleshoots and works with end-users to ensure that applications meet their needs and keep pace with changes in program operations, policies and/or procedures. KEY DUTIES AND RESPONSIBILITIES: Administration, Training, and Documentation Sets up new users with the correct roles, profile, public groups, and permissions Develops reports, dashboards, and processes to continuously monitor data quality and integrity Develops and maintains an understanding of application dependencies, workflows, integrations, and processes surrounding applications Develops and maintains documentation for all Salesforce processes, systems, and development. Develops and updates training materials for new hires and new processes Builds dashboards to reflect user activity Develops scheduled reports Regularly performs database deduping and clean-up procedures Serves as the liaison for all troubleshooting and Q&A from users Ensures configuration and adoption of new release features Assists in establishing cross-platform integrations Maintains broad knowledge of OEDIT-wide Salesforce development needs Works with the Office of Information Technology (OIT) on Salesforce issues Serves as OEDIT liaison with OIT and other State agencies regarding Salesforce integration with other state software platforms As needed, works with app developers to define, communicate, and manage process development and implementation of new applications and updates to existing applications Maintains and enhances the visual layout, workflow rules, and business logic to streamline and enhance business processes and improve user experience Contributes to the development and review of the CRM strategy and capability needed to meet the business requirements Grants Management Trains and guides program managers on the production of online grant guidelines and application materials Guides program managers in the use of Salesforce for panel review, scoring, award notification, and ongoing grant tracking Creates department-wide statistical and management reports for analysis by senior management Operations Trains new users on online operations system and maintains training documentation Updates online processes as state-wide changes occur Troubleshoots issues between State and Salesforce systems Creates department-wide statistical and management reports for analysis by senior management Integration of Salesforce Platform with OEDIT Websites Works with developers to integrate web initiatives and constituent interactions with the database Serves as point of contact with agency's web consultants for SFDC web integration Ensures message integration across CRM managed websites Vendor and Budgetary Responsibilities Works with Operations to establish and manage Salesforce expenses within budget Posts RFP for Vendor work as necessary Manages vendor work to stay within budgetary limits Manages developer procurement process to ensure advantages of economies of scale, single contract, and vendor screening Manages vendor invoices and routes to divisions for payment Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights Education & Experience A Bachelor's Degree in business, computer information systems, marketing or equivalent experience Certified Salesforce.com Administrator 3-5 years of functional analyst experience or technical development experience with SalesForce.com and CRM applications Experience with Development Apex, Java, HTML, CSS, and JavaScript is a plus Additional Salesforce Certifications such as Advanced Administrator, Platform App Builder, or Developer preferred. Competencies Innovation – Improves organizational performance through the application of original thinking to existing and emerging methods and processes. Teamwork – Collaborates with other members of formal and informal groups in the pursuit of common missions, vision, values, and mutual goals. Problem Solving – Anticipates, identifies, and defines problems, seeks root causes, and develops and implements practical and timely solutions. Communications for Results – Expresses technical and business concepts, ideas, feelings, opinions, and conclusions orally and in writing. Listens attentively and reinforces words through empathetic body language and tone. Results Driven - Drives for successful results; makes things happen and conveys a sense of urgency; sets aggressive goals and works hard to achieve these goals; move tasks and assignments toward closure; invests considerable effort to ensure goals are met in a high-quality manner. Thoroughness – Demonstrates attention to detail and accuracy. Defines and organizes tasks, responsibilities, and priorities. Takes responsibility for timely completion. Senses and Responds to Urgency – At certain milestones and deadlines in program life cycles there is a very high need for quick responses to bugs and system failures. Administrator must understand these needs and be able to quickly and nimbly respond to critical, time-sensitive requests with a high degree of urgency. Supplemental Information Job Application Process: Applicants should submit a cover letter, resume, and references in one document to The Office of Economic Development and International Trade by e-mail at [email protected] with the subject line “Salesforce Administrator” by October 26, 2020. Due to the large volume of resumes we receive, we do not acknowledge receipt of each resume and are unable to give status updates. If a strong match is found between your qualifications and the requirements of the position, a member of the recruiting staff will contact you to further discuss the career opportunity. We offer a generous benefits package including: Annual leave accrued at 13.33 hours per month Sick leave accrued at 6.66 hours a month 10 paid holidays per year Medical and dental plans State paid life insurance policy of $50,000 Choice of 2 retirement plans 401K and 457 plans State paid Short Term Disability coverage Additional optional life and disability plans Credit Union Membership RTD pass Training and professional development To learn more about the State of Colorado benefits visit: https://www.colorado.gov/dhr/benefits. ADAAA Accommodations: Any person with a disability as defined by the ADA Amendments Act of 2008 (ADAAA) may be provided a reasonable accommodation upon request to enable the person to complete an employment assessment. To request an accommodation, please contact Michelle Hunter by phone (303) 866-6309 or email [email protected] at least five business days before the assessment date to allow us to evaluate your request and prepare for the accommodation. You may be asked to provide additional information, including medical documentation, regarding functional limitations and type of accommodation needed. Please ensure that you have this information available well in advance of the assessment date.