Department

We have an exciting opportunity for a Salesforce Administrator to join us as we start to deploy Service Cloud across the organisation. You will work closely with our implementation partner, project team and business change manager to establish the new service and then work closely with users to support them to use the platform effectively and implement new functionality.

Service Cloud is being positioned as a core platform for the University and we see a huge opportunity to deliver great services, which will ensure our users can take advantage of self-service, reach us through new channels and improve efficiency across the University. You will have a leading role, using your knowledge of Salesforce, to propose new and creative solutions that can automate many more of the Universities processes.

This is a particularly exciting time for IT Services as we plan to move our applications and services into AWS and start to use Salesforce in earnest. By joining as we design our approach, you’ll have the opportunity to influence the direction we take. We are committed to supporting our staff to learn new skills and as such would like to actively encourage applications from people who have the right attitude and aptitude even if you don’t think you can ‘tick-off’ every tool or technology we’ve listed in the job description.

Role

As a Salesforce Administrator you will take a lead role in the implementation and support of Salesforce across the University. You will work closely with support teams that span traditional service desk functions - such as Estates and IT Services - as well as academic department teams who will all have varying experience with service management platforms. The Salesforce Administrator will be responsible for executing on the day-to-day configuration, support, maintenance and improvement of the platform. You will maintain an excellent working knowledge of existing and forthcoming functionality and combine this with your knowledge of how teams are using the platform to exploit the platform as fully as possible.

Skills, Experience & Qualifications needed

• Knowledge of current software development practices
• Sound knowledge of systems architecture
• Knowledge of CRM platforms and business process automation
• The ability to communicate complex topics to a technical and non-technical audience
• Proven ability to lead the adoption of new systems and processes with diverse user communities
• Experience of introducing and supporting new processes and systems
• A commitment to delivering high quality customer focused service

Interview date: To be confirmed

For informal enquiries: please contact Andrew Male on [email protected]

The University is committed to promoting a diverse and inclusive community – a place where we can all be ourselves and succeed on merit. We offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums, campus facilities and services to support staff from different backgrounds.

A place where we can ALL be ourselves #EqualityatYork