Cincinnati Bell Technology Solutions is currently seeking a Salesforce Administrator for a position located in Cincinnati, OH. 

Responsibilities:

Create and Manage Changes to the System –

• Proactively seek out and identify needed system changes.

• Proactively gather feedback from users.

• Manage system changes without interruption to the user.

• Modify the system to increase benefits and usability.

• Manage the change control process and “Change Management” Committee if appropriate.

• Manage new releases of SFDC and efficiently roll out new features.

• Create and maintain fields, views, reports, dashboards, campaigns and other salesforce.com

  objects and functions.

• Provide support functions as needed.

Maintain System, Security and Integrity –

• Map salesforce.com hierarchy and territories in response to personnel changes.

• Reassign Accounts, Contacts, and Opportunities in response to personnel changes.

• Grant/ remove and maintain user licenses.

• Maintain security including sharing rules and security levels.

• Design, Create and maintain user roles, profiles and hierarchies.

• Monitor application storage usage and archive data as needed.

User Assistance, Training, Adoption and Satisfaction –

• Create and administer training to existing or new users/groups.

• Provide one to one training to end users on an on-going basis.

• Expand use of Salesforce.com – attend planning meetings, assist with determining if /how

salesforce.com can be used in new ways as opposed to purchasing a new internal system.

• Communicate regularly with user base regarding new features, enhancements and changes to

the system.

• Monitor usage and mentor users/groups needing assistance.

• Continually seek ways to further enhance the end-user experience.

Data Quality, Migration and Maintenance –

• Assist with migration from older systems/processes into Salesforce.com.

• Import data as appropriate.

• Monitor and manage exception logs for back end system integration with SFDC.

• Manage duplicate records.

• Monitor and improve data quality.

Report and Dashboard Creation and Maintenance –

• Create and maintain dashboards.

• Create and maintain reports including folder maintenance.

• Develop complex, macro driven reports to summarize system information for Senior

Management.

QUALIFICATIONS:

• 2 to 3 years of Salesforce administration experience

• In-depth knowledge of the standard capabilities of SFDC

• Strong reporting background using standard reporting tools including standard salesforce.com

reporting functionality

• Previous re-engineering experience updating an existing Salesforce.com configuration to

provide solutions for reporting, workflows and enhanced functions

• Salesforce.com Administrator certification is preferred

• Detail oriented and self-starter with strong written and interpersonal skills

• Ability to work independently, as well as part of a team

• Minimum expectation of a bachelor’s degree OR equivalent education/experience

• Great communication skills with enthusiastic personality

• Computer literate and proficient in standard office applications Word, Excel and Outlook

• Strong problem-solving skills, data and software applications

QUALIFIED CANDIDATES CAN EMAIL THEIR RESUMES TO [email protected]. PLEASE INCLUDE “Salesforce Administrator” IN THE SUBJECT OF YOUR EMAIL.

Cincinnati Bell Technology Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws.