Covid-19 Hiring Update: Like many employers, we've transitioned to a work-from-home model and are exploring how and when we will return to our physical offices. During this time, we continue to recruit and leverage video interviews to get to know candidates. While many of our positions were already remote by design, our recruiters will share any long-term location requirements for a particular position.

Cherwell Software (@Cherwell) is a global leader in enterprise service management, empowering organizations through the use of intuitive technology for better, faster, and more affordable innovation. Our solutions and our people build lasting relationships. We are a growing company with offices in the US, Europe, and Australia.

We are looking for a Salesforce Administrator to join our team in Colorado Springs, CO.

Who Will Love This Job

• An organizer: Are highly organized and pride yourself on bringing order to chaos—you like systems that work well, and you are willing to help define them.
• A​ ​customer​ ​advocate​: ​ ​You​ ​are​ ​dedicated​ ​to​ ​meeting​ ​the​ ​expectations​ ​of​ ​customers and establish​ ​effective​ ​relationships​ based upon ​trust​ ​and​ ​respect.
• A great teammate: You collaborate with other team members to solve problems and work together to achieve deadlines and departmental goals. You have a point of view but are low ego
• A problem solver: You thrive in an environment that tests ideas by building.

What You'll Do

As a Salesforce Administrator, you will support administration, configuration, support, and training for the Salesforce database and all integrated applications on the platform.

• Configuration: create and manage administration processes including, but not limited to: workflows, validation rules, approval processes, assignment rules, process builder flows, lists generation. Develop reports, dashboards, workflows and processes to continuously monitor data quality and integrity.
• Administration: align and maintain user profiles, roles, permissions, record distribution, security, queues, licenses, capacity, database and storage limits. Be the primary point of contact for day to day user requests and administrative needs of users.
• Change Management: perform unit testing on any new configuration and support QA and regression testing of new changes through creation of test cases. Follow internal Change Management processes and ticket management to ensure user acceptance and thorough completion of Change Requests.
• Strategy and Collaboration: Work with management to identify new and creative opportunities to leverage the system to support additional business processes, workflows or functions. Work with marketing team to support lifecycle management.
• End-User Support: help create training plans, materials, and documentation for database users. Keep materials up-to-date, and coordinate new user and ongoing training sessions (in-person or via webinar). Support and maintain effective relationships with customers and cross-functional teams such as Sales, Marketing and Operations

If you have the following experience, we'd love to hear from you!

Minimum Qualifications:

• Salesforce Administrator 201 certification
• 3 years minimum Salesforce administration experience with a strong understanding of core functionality and best practices

Even Better If You Have:

• Knowledge of Salesforce CPQ and marketing applications (Marketo)
• Experience using Salesforce Communities
• Strong communication, documentation, organization, and training skills
• Highly proficient in creating custom objects, validation rules, workflows, reporting, dashboards, assignment rules, and formula fields in web-based applications

Why Cherwell?

• When experienced people are inspired to come together to change the Service Management industry, the industry takes notice.
• We hire humble, but hungry teammates with a passion to give their heart into all that we do for our customers, partners, and community members!
• You will work with a team of great people with diverse talents and learn something new every day.
• We offer competitive compensation and benefits - including health, 401K with employer matching program, and a generous PTO plan that includes 8 hours for community service

Cherwell Software embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. If you require accessibility assistance applying for open positions, please send an email with your request to [email protected].

If you are a recruiter or placement agency, please do not submit resumes to any person or email address at Cherwell Software prior to having a signed agreement from Cherwell Talent Acquisition. Cherwell is not liable for and will not pay placement fees for candidates submitted by any agency other than its prior-approved recruitment partners. Furthermore, any resumes sent to us without a written signed agreement in place will be considered your company's gift to Cherwell and may be forwarded to our recruiters for their attention. Thank you