Cincinnati Bell Technology Solutions is currently seeking a Salesforce Administrator for a position located in Cincinnati, OH. 



Responsibilities:

• Create and maintain user accounts, profiles, roles, and permission sets

• Map Salesforce hierarchy and territories in response to personnel changes

• Administer both standard and custom objects in Sales Cloud and Service Cloud

• Complete mass uploads and updates of data as required

• Perform daily system implementation, configuration and tuning

• Ensure data integrity by merging duplicate leads, contacts, and accounts

• Build and maintain business workflow using Process Builder processes, Flows and Workflow Rules

• Implement and maintain integrations with key external systems

• Review upcoming Salesforce releases and address any impact to the Salesforce organization including third party applications and integrations.

• Create and maintain reports and dashboards for complex business needs and for monitoring data quality

• Troubleshoot escalated issues within the Salesforce organization

• Review and remove unused fields, objects, reports and dashboards

• Maintain neglected leads, opportunities, accounts and contacts per a set strategy

• Reinforce established best practices across the Salesforce organization

Qualifications:

• 2 to 3 years of Salesforce administration experience

• In-depth knowledge of the standard capabilities of SFDC

• Strong reporting background using standard reporting tools including standard salesforce.com

reporting functionality

• Previous re-engineering experience updating an existing Salesforce.com configuration to

provide solutions for reporting, workflows and enhanced functions

• Salesforce.com Administrator certification is preferred

• Detail oriented and self-starter with strong written and interpersonal skills

• Ability to work independently, as well as part of a team

• Minimum expectation of a bachelor’s degree OR equivalent education/experience

• Great communication skills with enthusiastic personality

• Computer literate and proficient in standard office applications Word, Excel and Outlook

• Strong problem-solving skills, data and software applications

QUALIFIED CANDIDATES CAN EMAIL THEIR RESUMES TO [email protected]. PLEASE INCLUDE “Salesforce Administrator” IN THE SUBJECT OF YOUR EMAIL.

Cincinnati Bell Technology Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws.