Thomas International are a leading global provider of psychometric assessments. For over 35 years we have been combining our suite of scientifically valid psychometric assessments and in-house training portfolio to offer an expert advisory service to ensure our clients recruit, develop, manage and engage their workforce as effectively as possible. We own our businesses in the UK, France, Belgium, Netherlands, South Africa, Australia, Hong Kong and Malaysia with circa. 200 employees. We have developed an extensive distribution model for our assessments and, as a result, sell to over 50 countries.

The company received private equity investment in February 2018 and is on an accelerated and ambitious growth plan. This is being achieved through a transformation of our online products into the best in class digital service via the launch of the new Thomas Assessment platform. We will continue to build upon our combination of science, data and technology, delivered via a SaaS approach that is disruptive in challenging the existing solutions in the market.

We now have an opportunity for a Sales Administrator to work cross functionally, supporting the continued growth Thomas is experiencing. The Salesforce Administrator will lead the ongoing development and support of our global Salesforce Sales Cloud deployment. You will be responsible for designing, coding, and implementing applications whilst also helping users to develop reports, maintaining data quality, adding fields, and running backups. You will be joining a collaborative team where you will have the opportunity to have an impact from day 1, working in a product and data driven multi-cloud / SaaS environment.

Responsibilities:

• Serve as the Salesforce specialist for the business
• Working closely with sales and operational teams to identify systems and process requirements and improvements
• Pro-actively identify systems and process improvements to aid efficiency, productivity, growth and insight in-line with business objectives
• Developing and supporting the company Salesforce org in line with best practices
• Working closely with stakeholders to recommend and agree on technological solutions to meet business requirements
• Train Salesforce users on process and best Salesforce use
• Ensure process is followed consistently, provided education and feedback where appropriate
• Developing insight and analysis of performance and process flows
• Identify methods to improve customer sales journeys and experience through better on-boarding, pipeline management and improved user systems
• Implement automation to aid in improved user experience, systems consistency and reduction of operation costs
• Administrate, design, and implement best-in-class tools and solutions to ensure efficient and effective business processes
• Drive continuous operational improvements and growth
• Leverage Salesforce to empower our sales and customer success teams to deliver high quality service and first-class customer care
• Completing regular internal system audits
• Develop SFDC process documentation
• Work with 3rd party SFDC developers on more complex development/issues

Requirements

• Extensive experience of the Salesforce Sales Cloud platform and configuration
• Salesforce lightning framework including the design and implementation of lighting components experience
• Relevant experience working with marketing cloud would be advantageous
• Ideally Salesforce Certifications including Salesforce Admin & Advanced Admin
• Demonstrable experience designing, building and scaling operational systems
• Excellent communication skills with the ability to deal with senior stakeholders
• Have a good understanding of SaaS systems, models & development
• The ability to work autonomously and as part of a team
• Strong data and analytical skills

To help your application, please can you include copies of relevant certification or send these to [email protected]

Benefits

• Holiday – 25 days per annum, plus the opportunity to purchase up to an extra 5 days per annum through the salary sacrifice holiday buy scheme (plus an extra day off for moving house!)
• Auto – enrolment pension – available through salary sacrifice
• Westfield Health – cash plan where members of Team Thomas can claim back for various healthcare appointments (including dental and optical), as well as a 24-hour counselling and advice line
• My Specialist GP – a private GP surgery located in Marlow, which is available for all members of Team Thomas to use for emergency on the day appointments, paid for by Thomas International
• Gym Membership – Thomas International will either pay up to £28 per month towards gym membership at any nationwide gym, or £28 per month towards membership at The Marlow Club (a gym and swimming pool located close to the Marlow office)
• My Thomas Advantage – a communication, health & wellbeing and discount portal, allowing members of Team Thomas to keep up to date with business news, access information on health & wellbeing offerings and access discounts on a wide range of retail products and leisure activities

• Cycle to work scheme – salary sacrifice up to a £1,000 to purchase a bike
• Season travel loan (London based team members only) – a loan towards the cost of purchasing a season travel ticket, for the purposes of travelling to and from work
• Dress down policy – other than for client facing meetings where appropriate
• Enhanced Maternity and Paternity Scheme

Location:

This role will be aligned to our Marlow office however, our remote working policy currently states that we offer the option to work remotely.

Thomas is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.